WINMAR Property Restoration Specialists - Ottawa - Ottawa, Ontario

Marc P.

Bonjour à tous se message et pour les contracteur qui font affaire ou qui on l'intention de faire affaire avec eux moi j fait affaire avec un dénommé andrew qui m'a back charge pour des d'efficience mes a jaimais voulu me montré la list et en plus ne répond et en plus supposer etre payé le 15 de mai 2024ensuite le 15 juin 2024 ensuite le 30 juin 2024 et la on n'est le 2 juillet et toujour pas nouvelle

Barry C.

Very professional,polite,clean,knowledgeable. Mitchel Bellparis attended my home several times, advised us what he was going to do and did it with the help of a few different co-workers. Excellent service would highly recommend WinMar.

K R.

If you've had a disaster & your insurance tries to employ Winmar for the repair, save yourself an incredible amount of grief and request to be assigned to a reputable & competent company instead. It is your right. The attempted flood restoration at our home has been a mind-blowing trail of incompetence, damage & unprofessional conduct by Winmar's construction supervisor, owners & their multiple hired sub-contractors.

Our basement flooded April 2023 & our insurance employed Winmar for the job. They visited the property in January 2024 to see what needed to be done & their hired sub-contractors began tear out of damaged structures on February 14, 2024 after we had to deal with the emergency clean up, disposal & removal of all contents ourselves. Not only were the hired sub-contractors unqualified, incompetent, undependable, employing 17 year old high school students & stoners but everything they did was done wrong & in many cases caused damage to previously undamaged parts of our basement & the materials for the repairs. Furthermore, they were untrustworthy (taking items from our home they were told not to touch & going through the upper level of our home, including bedrooms & cupboards/drawers, when we weren't home). They were flighty & impossible to get an answer out of about anything.

When all of this was brought to Winmar, specifically their construction supervisor & owners, time & time again it was ignored for months until so much damage was done our insurance had to become involved & Winmar finally brought in their in-house contractors to try to fix the damage & mess left behind. While they fixed a good chunk of the problems and damage cause by the sub-contractors there is still outstanding damage & shoddy workmanship issues outstanding that the owners of Winmar said they would fix but still haven't shown up to do so. Nor are Winmar's owners returning my calls or the insurance's calls & vendor management has now had to be engaged by the insurance.

Stay far, far away from this joke of a company. Although this may seem incredible, it is merely the tip of the iceberg that has been our experience with them which I have countless emails, text messages & voicemails supporting.

lindsay A.

I had another company, start the insurance claim in Jan and by Mid May still had done nothing. I had a leak in the kitchen and the floor had to be replaced. So in mid May my broker called Winmar and their rep was there within hours. He scoped out the job and took all the info. He then called his flooring guy at Millennium flooring who came over at 3 same day saw the job and said come in Monday to pick your floor. Winmar got the approval to move ahead quickly and the only reason it took a month and a half was because we had to wait for the floor to ship. Had it been in stock it would have been a lot quicker. Once the floor was in it was installed next day. Winmar had their crew come in with a couple of days after and do all the trim and painting of the baseboards, quarter round and toe kicks. I was totally satified with their work, their professionalism and jumping in and taking over a job that the competitor completely bungled.

Nark P.

Late Sunday night my bathroom sink leaked and damaged my main floor ceiling which I managed to minimize the damage by identifying the issue quickly. WINMAR contacted me after I contacted my insurance company. The project manager was very empathetic and addressed all my concerns and said they would be there at 10am to begin emergency damage control.

Their emergency crew arrived exactly at 10am and they were professional and very kind and understanding regarding the stress I was going through. They cut into the ceiling and set up industrial fans and dehumidifiers rapidly to ensure the damage was mitigated in rapid fashion to prevent mold and any additional consequences.

Their response time ensured the damage was minimal and provided me with a plan on what they will do including the steps required.

Fernando and his team were on top of this from the moment we first spoke. I appreciate the excellent and professional service that turned this crisis into something manageable. I look forward to his continued efforts to restore my house to it's former glory. Thank you!

Trey K.

After coming home from Christmas vacation I found that my basement had flooded. My insurance company contacted Winmar and within a day my Project Manager, Pratik, had visited my property, assessed the damaged and dispatched a crew to start the repairs.

The crews Winmar dispatched over the coming days were all kind, professional and efficient while removing the water and damaged materials from my property. Every day Pratik would either stop by to assess the progress or he would give me a call to ensure everything was running smoothly and I was happy with the service.

Winmar worked very well with my insurance company; getting them a estimate for the cost of repairs in a timely manor, facilitating electronics testing for contents, and documenting all damaged furniture and belongings. This was a rough way to start 2024 but Pratik and Winmar made sure that they did all they could to help! Thank you guys!

Shawn R.

This is my second review. The rating has not changed from the first.

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I once again required the services of Winmar, and they did not fail me. When the damage occurred, they quickly sent a project manager, Fernando, who was very understanding.,, patient, and personable. You can tell that he genuinely cares about the people that he serves.

Fernando communicated with the insurance company to support my claim , help to arranged for the various specialists to come in to assess the damage, and provided a reasonable estimate for insurance.

He provided his own insight as to what the next steps were in the process and his calm presence helped reassure my wife, and I that we were being taken care of.

I do not hesitate in recommending them to support you in your property restoration needs
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Original from 2021 -

We had a water damage issue on the second floor, which resulted in damage to the first floor ceiling. Winmar were selected as a result of being the insurance preferred provider ~ we have no regrets with that choice. (We had another company assess the damage, and they wanted more extensive demolition, and consequently more extensive repair work). Winmar’s demo crew were very considerate and took care with our house. They even pointed out a disconnected vent on opening up the ceiling which we were able to rectify with the builder. The plumbing crew both times came promptly and did what they needed to do. The flooring that was done was top notch, as well as the repair work to our ceiling. The project coordination was very reasonable ~ I felt that they were responsive and accommodating to my needs. We are very happy with having gone with winmar.

M M.

Had a flood just bf Christmas and Winmar was recommended So far I'm very happy with the service The assessment was very thorough, my questions and concerns are always addressed and responded to in a timely manner Reno is about to start soon, looking forward to seeing how that all goes 🤞 Things did not work out do not recommend this company Recommend Onside and customer rep Tina who
was amazing