Vortech Plumbing & Drainage Inc - Duncan, British Columbia

Reed E.

Vortech replaced my waterline, and are a top dollar outfit, and their crew works fast, but their policies leave room for improvement. They refused to provide an itemized invoice, with manhours and billing out rates, as trades should. They also promised to bury the waterline only 12-18" - not deep enough for the municipality. Lastly, they were going to back fill before pressure testing the new waterline - I insisted they wait. Before you hire them ask if these are still their practices, and maybe check around.

Sophia P.

From the very beginning Holly at Vortech was kind, welcoming, and informative, she was patient with all my questions and gave me helpful information and options to choose from, without putting any pressure on me to make any decision or purchase any of their options, my interactions with Vortech have all felt incredibly honest and helpful, this feels like a very trustworthy company. When Dan came to install the system we selected he arrived at the time he had notified me of the day before, was very friendly, and patiently answered all my questions, he was very knowledgable and a pleasure to have at our home, we felt in very good hands with Dan. The system Dan installed seems like it will be great for what we were wanting. This company is big on peace of mind, are very responsive to calls and emails, and do not try and convince you to buy more than what you need. We feel truly fortunate to have found Vortech, and plan to use them for any of our future water needs. Thank you so much!

** just to add to my above review, again, Vortech has been amazing! Communication with Holly is always so prompt, informative, friendly and helpful, and Russ just came out to inspect our water system, he arrived exactly when Holly said he would, and fixed our issue within minutes, he was knowledgeable, friendly, and solved our issue and invited us to reach out if anything else came up. They truly are the best at Vortech!

** now I’d like to give a shout out to Eric and Kyle who came to do an assessment of our septic system, they were AMAZING! Super friendly, knowledgeable, honest, and professional. Walked us through every step of the way and gave us some great recommendations as well as set things in motion for steps we needed to take to upgrade our system. We will be booking with them for our annual check-up. Highly recommend!!

G M.

Vortech plumbing was amazing when we needed help with a failed hot water tank. They responded promptly to our call and replaced the hot water tank within two days of our request for help. We really appreciated their timely and professional response to our issue!

Judy M.

The septic guys were great! They arrived when they said they would, did a terrific job, left the place very clean. They were busy the whole time , even while waiting for the pump truck. I would certainly recommend this company! Thank you for your great service.

Greg M.

I would highly recommend vortex for water main replacement.
We had to replace 600 ft of water main.We contacted Vortex and Charles came by and gave us a estimate and we able to get the repair done as soon as possible, depite issues with the insurance company that vortex helped us deal with as well.
The job was done in two days with a minimum of disruption.
they also did an excellent job with cleanup and restoring the area to its previous condtion.

Debbie M.

I would highly recommend this company for drainage issues. We had a cracked water main and Ernie and Eric were absolutley amazing. They answered all my questions...and I had lots. The cleanup was great as you can hardly tell they were here. Holly was more than patient and helpful! I am very pleased with the work that they provided.

Tina P.

I recently noticed moisture in the corner of my garage. I contacted a local company in the Cowichan Valley. The lady on the phone was efficient and was able to get the two service techs out to my house in a relatively timely manner. Erik and Ernie from Vortech were efficient and were able to provide me with a solution to the moisture problem in my garage. I would highly recommend this company and the employees to anyone seeking drainage or moisture related issues. The bill accurately reflected the time on site.

Jan H.

Amazing! I had a deadline of 5 hours for a condition to be removed regarding the sale of my home. I called Holly at Vortech around 9am and a Russ the technician was at my home before noon to address the well system's filters and UV light.
Both Holly and Russ were incredible communicators and willing to go the extra mile for me to get this done without much notice.
Incredible - thanks you guys:)