Urbanlife Management Ltd - Edmonton, Alberta

Natalia M.

For what you get, the price is right. Our place is nice and big for our needs, we have new appliances, a lovely fireplace, and a small yard that is nice to relax in during the summer. Our neighbours are all friendly and inviting so we lucked out there. I love that we are close to everything like major roads, groceries, shopping, and food. Management has been accommodating and friendly throughout our entire stay. They also do all of our snow-blowing/shovelling, as well as grass cutting which is excellent especially for people with limited physical abilities. Maintenance men always come and fix whatever we need fixing and they are polite and professional. We love it here.

My only issues I have are that the online payment system didn't work for us so we have to go into the office every month to pay rent. Additionally, our unit could use updating with the baseboards. They seem cheap and they are falling off so we had to nail them back in ourselves and they do not align with each other when it comes to the smaller cuts. Not a huge deal but just that little extra something that could be fixed for the next tenants!

I would recommend staying here, especially with the incentives.

Zoya K.

Lived there with my husband for 1.5 years. The maintenance was always timely, that is why I gave GOOD. The place is overpriced for the space they offer. When we were signing the lease there was an option to go for yearly (a bit cheaper) and monthly (more expensive). The lady who was helping us said: Oh, just pick the yearly, and if you want to move out in the middle of your contract, you just have to pay the difference of 85$/month from a monthly fee, and that is all! We thought: such a great option and signed the yearly lease. Of course, I need to remind myself to NOT rely on what staff tells you, but to read the contract. When the time came to move out, we not only paid 85$/month difference for each month, but also $1700 penalty for "breaking the contract", plus two months of full rent, because the notice is not one month, but two. Plus of course we had to spend two full days cleaning the place, as we have heard from other tenants that they usually want the place in a better shape that when they rent it to you. Even though we ended up getting our deposit back in full, I am still upset that they misrepresented the essential information while we were signing the contract. It is of course not a crime, and it was our job to read the contract... But misrepresenting information does not make this place to be my choice in the future. You may stay here, but please make sure you read all four pages of the contract by yourself before you sign!

Gottlieb M.

Bad experience. From 1 245 $ security deposit they kept more then 1000$. Steam clean the carpet for 190 $, what we agreed too. Everything else was good to the inspectors satisfaction. I had no pets, no kids, no visitors or parties at this home.

Even when I was cleaning the house for a couple of days, every window from the inside and outside a couple of times, they charged 3 hours for cleaning. 200$ for maintenance repair and labour (for what?), 300$ for gas and electricity, even when I cancelled it already and payed the last amount to the gas and power provider.

Disappointing. And makes everyone angry, when trying to keep as much of the money as possible with a deceitful behaviour. Deceptive, because even when asked specifically, Urbanlife didn't mention they would charge for all of the above mentioned.

If you want to avoid anger, disappointments when moving out, avoid Urbanlife at all costs.

Brooke H.

ULM will be friendly and helpful right up until the day you decide to move out. We were GREAT tenants (not to brag) for 2 years and referred a few families to them. We thought the rent was a little high for size and the fact that they are super old and not in great condition… but still chose it for location. The maintenance staff was friendly and relatively fast. But I am SO disappointed in the office staff. Not only did they try and make move out as difficult as possible, they were SO rude and short with me every time I came in. Not only did the force us to stay a month longer than we wanted, they FORGOT we were moving and got me a ridiculous cleaning list the WEEK before moving out. And after reading other reviews I am pretty nervous of how much of our 1400$ deposit they are going to keep. I am guessing all of it… even though this place was in pretty poor condition move-in and I have tried to keep it pretty immaculate. SO so angry and how we have been treated and have left the office in tears on multiple occasions. Will NOT be rented or recommending ULM ever again.

Madelena C.

I haven't been here long, but I'm surprised at all the negative reviews. I know 2 people who have been here a couple years, and they have had no problems. The place I moved into is a good price, came with good incentives, and was clean and in good repair when I moved in. Staff are great, my maintenance requests were answered right away, and I am most impressed by their open pet policy. It's nearly impossible to find places to rent with any sort of caged animal, and they are very accommodating here.

Patti M.

Well firstly I have to point out that although I signed a rental application (Oxford Mews) and was approved I never moved in (due to unforseen circumstances). Have to say though that both Pauline and Linda who work in the rental office were fantastic and both pleasant to deal with. A week before I was to move in, I contacted the office to advise them that I no longer needed the unit. Unbeknownst to me I was advised that all of my security deposit ($1495) would not be returned! Sure enough on my rental application in small letters it stated that very fact. I contacted Urbanlife Management to pretty much plead with them to have my security deposit returned as that's a lot of money to technically just throw away. I spoke with Sherry who was very helpful and sympathetic to my situation. She said she would see what she could do but didn't sound hopeful. Later that day she called me back to inform me that all but $300 would be returned. Needless to say I was very thankful and appreciative! Future renters please read the fine print on your rental application as it states that your FULL security deposit will be forfeited if you do not move in on your agreed commencement date. I do not agree with this practice but am thankful that they made an exception with my case.

Sofa A.

If i have the option to not rate this place i would because they do not deserve it. I approached to let them know because of this pandemic, I will be leaving at the end of my leasing date and cannot continue. On the agreement it said i had to let them know two months before but it did not come to mind due to everything that has been happening. I had told them i cannot afford it after May. Not only did they say they refuse to help me, they RAISED the june rent from 1490 to 1720 because the incentive was done for May. I have told them to at least do the diligence of helping people as i had missed 20 days to notify them but they up rightly said no they won't be able to do anything. I have to now take matters into my own hands and take it further whether to more social media platforms or let the news have a nice story to tell because that's no way to treat a tenant. You should be doing what you can to help your tenants because that is how you would get real, loyal future tenants and have good reviews. The office seems to be selective in the people that they help and i clearly see that its not right especially when people are going through this rough time. When i previously worked in property management, i made sure i had a relationship with my tenants because that builds connection and shows loyalty. I made sure that i could help anyway i could and exercised all measures to ensuring that my tenants will be good. A few woman in the office don't know how to better assist and I'm sure if it was their own family that was in jeopardy, they would be quick to find a solution. Would never reccomend this place and will be leaving more reviews from me on updates on what's been done.

Linda B.

We live in Huntington Hill townhouses and have been here for about 3 years now. This last about 6 weeks we had some issues. Our hot water tank went on a Friday. They had someone here on Saturday to replace it. Our fridge went a couple of weeks ago and they had a loaner fridge brought in the same day till they could figure what was wrong with the main fridge. It was not worth fixing so they had a new fridge brought in. The windows are in very bad shape. They replaced 1 window in the first bedroom last summer due to rain coming inside the bedroom. Had the same issue this summer and it is coming in from the main bedroom upstairs and the second bedroom on the main floor has holes in it so they are replacing them. I think those ladies in the office are great and the maintenance guys are wonderful. Thank you for looking after all this so quickly.