To Do Done - Ottawa, Ontario

Lynne E.

I hired To Do Done to do a full kitchen renovation. I am so,so happy with the finished product. Working with Tonya Bruin,who oversees all the projects, is such a pleasure. She communicates well, is quick to reply to emails ot texts, and is extremely organized. The whole job was completed on time according to her schedule. She uses a program called BuilderTrend which allowed me to see when her staff were coming to work, when the different parts of the kitchen were being installed etc. Tonya hires really nice people to work for her. This in cludes Katrina, the designer, who put the floor plan together, Dave and Brendon the carpenters, who could do everything, the plumbers, the electricians, the painters and the floor refinishing team. Whenever there were surprises (they were dealing with an old house) Tonya and her crew were able to figure it out. This is the third time I have used To Do Done for a house project. I keep going back to them because they are reliable and get the job done with high quality workmanship. I will always recommend them.

David M.

Tonya, Mary and her team at To Do Done did an incredible job on renovating our two bathrooms. They absolutely brought our vision for the renovation to life. Their quality of workmanship and attention to detail was excellent and they were a pleasure to work with right through the project. Can't recommend them highly enough.

M L.

The team at To do done did an amazing job on my complexe basement renovation, managing changes of order on a strict timeline. Tesfaye, the carpenter, and Adam, the electrician on the project, were so thoughtful and competent, and a pleasure to work with.

Pamela H.

I was so impressed by To Do Done. I did not know where to begin but when Tonya and her team came to see my home and hear what I wanted to have done, Tonya put me at ease and told me how they could do it all. They were wonderful with quotes and letting me know the schedule.
I highly recommend this company and I would use them again in the future.

Amanda F.

We hired To Do Done to renovate our basement and bathroom in our 1960s home. They were very quick to respond to my inquiry email and sent a rep to do an inspection of the space within a matter of days. They were very transparent about the costs and provided updated quotes regularly as we discussed the work that was to be done.

The contractors had to fix several major problems with our roughly 35-year-old DIY basement bathroom a previous owner had built. The pipes were not angled correctly, so there was standing water and toilet paper trapped inside. The electrical work was too close to the plumbing to be up to code, and there was no ventilation whatsoever (no vents or fan). They had their work cut out for them!

The contractors did an amazing job, and I'm so happy with how it all came together! The bathroom before and after photos really highlight the beautiful work they did for us.

Kimberly A.

Tonya brings excellence, pride, and genuine care to every project. Her commitment to integrity and service sets a high standard in the industry. To Do Done isn’t just about getting the job done—it’s about doing it right, with professionalism, and a vision for better building practices. I highly recommend Tonya and her team for anyone seeking trustworthy renovation services.

Kim B.

My experience with To Do Done was disappointing. They provided an initial estimate, then indicated that any additional work would require a “change order”. Their estimate was a bit higher than other companies, but I decided to go with them since their reviews were so positive. Unfortunately, after they had completed demolition, I was advised that they had forgotten to include the cost of labor to tile the shower (the main element of the project) so I then received a “change order” of $3300 for that work. There were several occasions where I was provided with a change order that was over double the cost of what I was quoted, and they would then reduce it with no explanation when I questioned the amount. At one point they attempted to charge me for labour to install a vanity when I had already paid for that in the original estimate. I’m not sure why this problem kept occurring, but had I not been diligent in asking for clear breakdowns of the change orders, the renovation would have definitely cost a lot more.

At the outset I made it very clear that project management was important to me, as I was renovating my only shower and needed to find alternative accommodation. I was told that I would need to be out of my home for approximately three weeks, with a five-week duration for the entire project. Unfortunately, it progressed so slowly that I was out of my home for almost seven weeks, a huge inconvenience. I understand that delays happen, but at one point I was informed that my designer did not order enough tile for the shower. Inexplicably it took them over a week to get more tile from Toronto, resulting in me being out of my home for an extra week. No apologies or acknowledgement from the company for that mistake. Everything ran late, and it was two months before I even had sinks in my bathrooms. They eventually tried to blame the delays on my ordering custom bathroom vanities, which would have been believable had they ordered the vanities early in the project, which they did not. Overall, it ended up taking an unbelievable five months to complete my five-week renovation. In fairness, the last six weeks were primarily a negotiation about the damage they caused to my hardwood floor during the project. They ripped up the varnish with their tape, attempted to repair it many times only making it worse, and then had the audacity to send me a change order for $3000 to refinish the floors. We eventually came to a resolution on that issue, but it was a very painful process.

For all the frustration experienced during this project, thankfully the work turned out well, aside from a few minor mistakes. There were certainly glitches along the way, such as both sinks leaking upon installation because an apprentice did the work with no supervision (again, no acknowledgment or apology, just business as usual I guess), but overall the quality of work seems good. However, if you are looking for competent project management and a company that takes accountability, I would look elsewhere. Twice during the process I contacted the owner to express my dissatisfaction, but that achieved very little. The first time she blamed everything on the designer that she fired mid-project and did not replace, and by the end of the renovation she blamed everything on her project manager. It was surprising that a reputable company owner wouldn’t understand that she’s accountable for her own employees. Despite the many problems and delays I experienced and the fact that she told me she was “embarrassed” by the project, she did not offer any type of meaningful compensation. She did not even offer to waive the $2400 “design and management” fee, even though she fired my designer, and the project was clearly mismanaged. To the contrary, the project ended with her trying to get me to sign an agreement to not post a negative review, which certainly provided me with clarity on why their reviews are so positive.

Kathy B.

I hired ToDo-DONE for a project at my home in the Plateau region of Gatineau. The project was confirmed with lightning speed and within a few days, the project manager and 'the muscle' (also known as Aldo) arrived as planned to do an assessment of the materials they would need to build a wall and a door to the Master Bedroom and to close off the laundry space with bi-fold doors. They consulted me on the types of doors that would match the style of the home and returned in a half-day with suitable doors and all materials needed. It was a pleasure to have Aldo in my home - he arrived on time every morning for the 5 days required to complete the project, kept me up-to-speed on the progress with the project and asked for my views on design-type elements of the project like the baseboards and moulding and door handles. He cleaned up every night before leaving the worksite and stored his materials in the garage. I was delighted with the service and efficiency of the company and would happily hire them again for any renovation projects, or handywork in the home!