The Septic Guy Inc - New Hamburg, Ontario

Wayne Dronick

I was very pleased with their work. Ben was fair, honest, and started the job on the agreed upon time with no delays and completed on time as well . His staff was great to work with and provided quality work. I definitely recommend calling them for your septic system needs

D Nguyen

Great team and company . I’ve had my septic tank pumped a couple times now . Friendly, reliable and honest is how I describe them .

My septic alarm had been going off and i presumed it was due to my tank requiring a pump . The young man came looked and said it didn't need to be pumped and it was not what caused the alarm. Totally honesty. Thanks.

Rita Tuerk

Ben and the guys were fantastic when they installed my new septic system! Getting started a day early, working diligently and finishing on schedule (even when they hit roadblocks) made my life so much easier. My septic service was only interrupted for a short time during the day... I didn't even notice because I was out of the house. The phone call the next day, checking if things were working properly and again the next week to see if my grass was growing, shows the excellent customer service that the Septic Guy gives. You couldn't get a nicer bunch of guys to do such a dirty job and they do it with a smile!

Kathy Glaser

I had Ben and his team put in a new septic tank and they did a great job. Ben took care of all the permits and kept me up-to-date on timelines, etc. They started the job early and finished when expected. Everyone was polite and professional. They went out of their way to make sure I was happy with everything. I would definitely recommend them.

Jessie Robert

We had a system put in during the summer this year and were very pleased with the service we received. Ben and his team are friendly and professional. Ben continued to keep in contact with us well after our system was put in to make sure things were to our satisfaction and that our grass was growing. Highly recommend The Septic Guy!

Tj

I would give this place 0 stars. They are rude and I’ve had 2 bad experiences with them, including them charging for a half completed job. I make sure to let all the neighbours know a much better business to call and use your pamphlets as paper for my fires.

Jessie Neuert

Our family has used Ben and his team for 10+ years. Great group of people to work with! Just recently had a tank locate done for building purposes. Ben makes things so easy. Made sure to get a proper locate done before digging and followed up with hydro to make sure we were on their roster. We can hardly tell he dug any holes! Any damage from the bobcat was barely noticeable when he was done. He even covered all areas with grass seed! Great guy! Thanks Ben and team!

Reiner Strenzke

Had our septic replaced in May. Oh yes very friendly and system installed with basically minimal down time. I have no issues as to to speed or efficiency of work done on the system. What I have issue with it is the total destruction of our yard. I was told that it will be better than before the work being done.
My advice is to get all the details in writing before beginning any work.
I question the quality of topsoil brought in to replace the old stuff. This soil that was brought in was clumpy with chunks of clay and stones. Now when it rains, the water sits on top of the soil and does not absorb into the ground. The seed grass I put down didn’t even take. That is not included with the job.
They grade it, roughly, and that’s it. See ya later. Of course if I wanted it as it was before the job I should have been prepared to spend more. Yes, I should have listened to the folks who told me to beware, but, I felt Ben was honest and said “ we’ll take care of you” . Lol
So, for what it’s worth, I hope that folks would be more insistent and demanding and insure that you have your yard as it was before the install, if that matters to you.
I don’t think the topsoil brought in was of good quality and now in the sun, it’s hard as a rock and you cannot pass a rake through it.
Oh it’s made my back yard a disaster and there nothing than can be done unless I can drop another 5k on it. When you spend 25k plus, i just expected more. So, I’m not really happy.