The Restorers Group Inc. - New Westminster, British Columbia

Terrance L.

Horrific Experience – 2 Years of Excuses and Incompetence

If you value your time, money, and sanity, stay far away from this company. Our project in North Vancouver was supposed to take four months—but here we are, over two years later, still dealing with their incompetence.

From the beginning, the management was a complete disaster. Excuse after excuse, delay after delay, broken promises, and zero accountability. Every time we asked for an update, we were told, “next week”—but weeks turned into months, and months turned into years. Meanwhile, the building sat half-finished, a total eyesore, while they strung us along.

The workers were no better. They constantly showed up late, if they even showed up at all, and when they did, the smell of weed was stronger than the caulking they barely applied. Corners were cut, and the work was rushed, sloppy, and full of deficiencies. By the time they finally claimed to be “done,” the place was worse than before they started.

At this point, we’re tens of thousands of dollars over budget, with a building that still isn’t finished properly. The worst part? They don’t even seem to care. No remorse, no effort to make things right, just more excuses.

I have no idea how this company is still in business. Avoid them at all costs unless you enjoy endless delays, wasted money, and a job that will never actually get done. Absolute nightmare.

Will S.

I would like to commend this company for being a great neighbour in the somewhat residential neighbourhood that they’re located in.

They had a bucket truck that was parked in their yard raised up for quite a while. It was unfortunately right in our view when we looked out of our living room and bedroom. I stopped by to ask them to hopefully lower it and they followed through and lowered it shortly after. It’s so much appreciated when a business is being a good neighbour in their neighbourhood! 👍🏼

Frank L.

I have been involved in residential renovations of my own properties for over 40 years.
I have never come across a company as poor as this one. I have a condo where they started an $860,000 deck project in August 2023. After being shut down for a couple of months for not having acquired a building permit, they got to “work” in early October. It is now May 14 and all the scaffolding is still up as they work on “deficiencies” They have yet to complete a single one of the 50 or so decks.

The latest update shows they will be completed by July 1, 2024. The pace is really going to have to pick up soon if they are going to be finished, inspected and gone this summer
Another update as of October 31, 2924 the scaffolding came down Now all they need to deal is deal with the deficiencies get the mess approved by the City ! Also there is one deck they “missed” so the total bill in now going to be around $1,000,000

Dec 8/24 I submitted my deficiency report to strata in early October There is still a city permit on the front door, leading me tobelieve the city has yet to give their final approval
IMO they have rectified2 of the 6 issues I reported in October and when it rains I have water on my deck that does not reach the newly relocated and installed drain😡

fe R.

No reply.. there not home.

Ron R.

I found management had very poor communication skills.

Jennifer R.

The worst

W M. (.

kind helpful management!

Vancouver A.