The HVAC Service - Ajax, Ontario

Tom and Sarah Heffernan

Booked an appointment though Costco. Received a phone call within 10min from a representative to schedule an appointment. Was given a 2-4pm time window. At 4:45pm I reached out to the office and the woman who answered the phone had no idea who I was and said she had to make some phone calls. Shortly after, the “sales manager” Abdul Muzher called to offer to make the sales transaction with me over the phone. Apparently an emergency just came up and the technician was pulled away, however that didn’t explain why my appointment window (which is now almost an hour due) wasn’t accommodated. He tried explaining he received the email 30min ago that my appointment was overdue, which is frustrating since he could have called and let me know. During booking you’re told that the consultation and appointment will take 60-90min, so to be told this will only take a few minutes now over the phone to make the sale seemed like this is not a legitimate company.

The phone call was unprofessional, and I was not going to order a new unit and provide payment over the phone in a “quick call” out of convenience for this company. I’m already dealing with a broken unit during a heat wave, my sale is just as important as the next persons.

There’s more than enough hvac companies in our area that I wouldn’t want to do business with people like this.

You think being a Costco affiliate there would be some vetting done, but I guess anyone can pay a fee to have their service recommended.

Joel Conner

Contact The HVAC Service if you want a contractor who is both skilled and clean. Daniel came when he said he would and brought everything I needed to finish the job. I was glad that after he fixed the Trane water heater, he showed me how to use it.

David Berg

Chris, the expert, took apart and cleaned every part of our Lennox water heater to fix it. Everything was done on time and in a professional way. What I think is best should be done by The HVAC Service.

David Holt

The technician from The HVAC Service quickly coped with the heat pump installation, gave important advice on the use of it. He is an intelligent, educated, friendly, punctual person. Therefore, I have recommended and will recommend to all my friends and acquaintances to use The HVAC Service.

Heaven Pal

Sam was able to get my furnace up and running again in no time. In need of an HVAC service? you should call them first! loved this service.

Mary Petersen

Dave and his coworkers quickly and well replaced the boiler's thermostat, which was their job. They were responsible and paid attention to the details when they did the job. Great!

Aditya Bhardwaj

The right thing is always done by HVAC Service Solutions. They answer quickly, have the best interests of their clients in mind, and will do anything to get the job done.

Chloe Pelletier

I would definitely recommend HVAC Service Solutions to anyone in need of HVAC repair. You have to pay attention to the prices, though.