ServiceMaster Restore of Lanark County - Smiths Falls, Ontario

Meera M.

Dave and Tiffany were so helpful, professional and prompt in their communication with me throughout the entire process. Dave helped navigate me through the process and helped explain the steps along the way. The emergency work was done quickly and properly. So grateful for the excellent service and expertise! Thank you!

jason F.

Fantastic company to deal with.
Joshua, Dave and Sarah are very professional and make things super smooth.

Our basement flooded and Joshua came the evening of to do an evaluation, take photos and submit everything off. As soon as the greenlight was given, Sarahs crew were sent out, who were very professional, fast and did an amazing job with clean-up.
The entire time, Joshua was always keeping me up to speed with was what going on.

Dave who completed the estimate and measurements was also great! Super professional and explained everything to me.

They made an unfortunate and difficult situation, much easier to deal with and I highly recommend them.

Benoit F.

I unfortunately had water damage to my bathroom back in February as a result of an ice dam. Dave came out to my property same day to asses the damage. Emergency work was done same week. Once insurance approved the work, Curtis was onsite and did a stand up job getting my bathroom back to a condition I would say was better than I had prior to the damage. Big thanks to Dave, Curtis and Joshua. Keep up the great work guys!!

Ben

Ednadawg M.

The 1 star is because this "emergency" service failed me when desperately needed. The timing, from initial call until the service technician contacted me, was adequate (0247am-0303am) and he arrived at my house within 42 minutes. The lad that showed up, Jesse, is a true professional and extremely friendly. He was quick to assess the immediate issue and knew just what to do. He worked very hard to get the equipment properly setup, but this companies lack of adequate equipment maintenance, left him unable to perform his task at hand.
I had very rapid flooding of my basement, and the gas powered water pump failed to move a single drop of water. Jesse did everything he could to help me out, but service master is who owes me an apology. I now have 12" of water in my basement, and the damage is going to cost a fortune.
I don't think I would feel comfortable recommending this company to anyone.

Ronald P.

Brandon cleaned our house vents today and did an amazing job. I would highly recommend him doing your home. Thanks service master and brandon

Shelley B.

One word - HORRENDOUS! One of the worst experiences of my life! I had them rebuild my first floor of my house after another flood destroyed all but the walls. They removed contents and resisted. Then the nightmare began. My insurance company advanced Service Master money to cover the cost of my new kitchen. Despite this, Service Master withheld the deposit money needed to begin kitchen cabinet installation despite having confirmed with the kitchen installer the week before they would have the cheque ready. A day before installation, no cheque. Service Master lied to me and told me they didn't know the deposit was due and didn't have time to get the cheque prepared (despite them having installed multiple kitchens over 2 years with this same kitchen installer so they have known for 2 years what the payment terms and conditions are). Kitchen installer sent me their texts they had received from Service Master the week before confirming they'd have the cheque in time to start installation. Thanks to my insurance company we went around Service Master and paid the kitchen installer directly.

There were numerous other problems with work not being done on time and complete lack of communication (for weeks at a time despite my attempts).

Icing on the cake was their staff's intimidation tactics to pressure me to sign off on the job when I hadn't even had time to inspect a fix they did to
the hardwood flooring (first attempt to fix it was abysmal). They wanted me to sign off before inspecting it. I said no. Their staff told me I better be prepared for the consequences if I don't sign off immediately. I called the police and reported the threat. ONLY good thing about this company is Glen, their lead builder. He's outstanding.

In response to Service Masters comment, below, on my review, little of what Service Master wrote reflects the facts of the situation. I only deal with facts, not misinformation. For example, I have the texts from the kitchen installation company showing Service Master committed to providing the payment on the due date. Service Master did not meet this obligation. They did not make the payment. There were no issues to resolve before installation. That is complete fiction. The fact is that Service Master has tens of thousands of dollars from my insurance company to pay the kitchen isn't company and yet would not pay the instalment on the day they promised to do so. That is a fact. I have the proof. And when my insurance company called the project manager to find out why they were obstructing the kitchen installation, the project manager said his boss (owner of Service Master of Lanark) told him not to deliver the payment. There were no issues to resolve prior to installation. That is false. Service Master failed to meet their contractual obligations and lied to me about why. I have all the proof in writing.

Re the BBQ, that was a comment I made directly to Glen, Noor and Sarah, the field staff who were the ONLY positive part of the entire nightmare with Service Master.

And calling the police was absolutely necessary for my own protection because two Service Master employees issued threats to me if I didn't sign off on the completion form, there would be consequences. That is a fact. You were not there so your comment is purely conjecture. I had not yet had an opportunity to inspect the work that had been completed minutes before the request to sign and in the middle of a work day when I was at work. As a client I have the right to inspect the work before signing off. I was pressured and then threatened to sign before having time to conduct my inspection of the work. That is a fact. And it is why I called the police. Nobody gets threatens me in my own home, without accountability happening for those threats.

Furever F.

Do NOT allow your insurance company to send these people out. My fire was in Aug. they ripped my siding off months ago exposing my Mansfield, destroyed my fence doing gravel, the grade in yard permitted yard to flood, left burnt items still in yard and promised in Dec they would start repairs in 2-3 weeks.

Joseline M.

Our insurance connected us with Kacey at ServiceMaster for a basement restoration, and I couldn't be more impressed with the outstanding service they provided. From start to finish, their team exhibited professionalism, expertise, and genuine care for the task at hand. The communication throughout the process was exceptional, with clear explanations of the steps involved and regular updates on the progress. The team arrived promptly, well-equipped, and ready to tackle the job efficiently. They ensured that every aspect of the restoration as well as the additional work I requested was handled promptly. They not only met but exceeded my expectations in terms of quality and timeliness. Moreover, the entire crew demonstrated a remarkable level of respect for my property, family and personal space, which I greatly appreciated.

Overall, I highly recommend ServiceMaster for any restoration needs. Their dedication to excellence and customer satisfaction truly sets them apart. Thank you, ServiceMaster, for a job well done!