ServiceMaster Restore of Kitchener - Kitchener, Ontario

ServiceMaster Restore of Kitchener

ServiceMaster Restore de Kitchener est une entreprise spécialisée dans la restauration d'incidents majeurs tels que les inondations, les incendies et les dommages causés par la foudre. Avec une expérience de plus de 40 ans, ils ont aidé de nombreuses personnes à récupérer de la perte de biens et à rendre leurs espaces habitables à nouveau.

Spécialités et services

• Restauration après dégât des eaux: ServiceMaster Restore de Kitchener est expert en la matière et peut intervenir rapidement pour éliminer l'eau, sécher les surfaces et nettoyer et restaurer les biens endommagés.
• Restauration de bâtiments: Ils peuvent également restaurer les bâtiments endommagés par des incidents majeurs tels que les incendies, les ouragans et les tempêtes.
• Restauration après incendie: ServiceMaster Restore de Kitchener possède les équipements et les techniques nécessaires pour nettoyer et restaurer les espaces touchés par un incendie.

Informations pratiques

Situé à Kitchener, en Ontario, ServiceMaster Restore de Kitchener est facilement accessible en fauteuil roulant. La société a reçu de nombreux avis positifs de clients satisfaits, avec une moyenne de 4,4 sur 5 étoiles sur Google. Leur équipe expérimentée et professionnelle est à votre disposition 24/7 pour répondre à vos besoins en restauration d'incidents majeurs.

Adresse : 55 Shoemaker St #2, Kitchener, ON N2E 3B4, Canada
Téléphone : 2268873552
Site web : svmrestore-kitchener.ca

👍 Avis de ServiceMaster Restore of Kitchener

Gail L.

5/5

I had a flood in my basement and Service Master came in and looked after everything for me. Ellie, Tammy, Jesse and Steve were fantastic. Ellie looked after the repairs. The people she hired to do the work were fast, efficient and did excellent work. Tammy, Jesse and Steve packed my furniture and accessories, cleaned and after all the work was done, they brought my belongings back. Everyone was very professional and friendly. Definitely five stars. Service Master looked after me. They were very professional. Thanks Service Master

Jane C.

5/5

Everyone at ServiceMaster Restore was fantastic to deal with! Ellie was an incredible project manager who advised me wisely, listened to me attentively, and provided the excellent direction. Steve and Jeremy took care of my home beautifully and speedily. Steve's unique work with painting and ceiling technique is extraordinary! And today, Tammy and Maria swooped in, going above and beyond to ensure my home was left spotless after the restoration! I couldn't be happier! Thanks all!

Judi L.

5/5

We had Jonathan of Kitchener as project manager and he did a great job. He sent Taylor and team in to do the demo and they came in and had done in no time, then Ellie took over as construction manager and she sent Dan who did most of the work. He did an amazing job hanging drywall , mudding and taping the room. We had to wait for flooring and then Dan came back with Jeremy and then trimmed, did touch ups and cleaned in up spotless. Jeremy even placed some of the furniture in the room. Dan and Jeremy were rockstars and highly recommend them to anyone 😁Judi & Paul

Theresa C.

5/5

We submitted an insurance claim with Co-operators after our hardwood floors were damaged due to a dishwasher leak.We debated getting our own contractor to do the work but we're so pleased we went with Service Master. From our first contact with Jonathan, through to the end working with Josh, they made a trying, disruptive time go as well as it possibly could have. The situation needed to be assessed, floor and cabinets removed and dried out, the entire main floor packed up, and new floors installed. They took care of installing new baseboards and worked around the painters we hired. They responded promptly, did a great job, finished ahead of schedule, and every person we dealt with along the way was great.We also appreciated that they did all of the co-ordinating with the variety of workers required. I'd happily refer them to anyone! Thank you!

Abbey B.

1/5

SUMMARY: horrible customer service, damage to property, company is only worried about getting all of your insurance money.
DETAILS: We had a sewage backup, which was a nightmare to begin with, but Service Master made it even worse. Clean up wasn't done fully the first time and I had to call and email multiple times to get them to come back to finish the job. Throughout the process, they actually caused further damage to the property and personal items. Clothing and items that were not damage by sewage were taken and stored with items that were for more than 2 months, effectively damaging them. The waterproofing system we had installed in the fall was unnecessarily destroyed by the cleaning team. After fighting with them for a month and a half about this, we were reimbursed for the cost of replacing the waterproofing, so I guess I can give them some credit for finally handling that appropriately.
Their customer service is horrible. Phone calls go unanswered, messages go unreturned, and if they do answer the phone the response is "we'll have someone call you back", which never happens. If I didn't continue to email the project manager, I'm sure we would still be waiting to have things resolved. They would also say one thing to our insurance adjuster and something else to us, making communication take way longer than needed.
There's no upfront transparency or willingness to disclose pricing. When asked directly about a cost, we would get the answer "it should be no cost to you". Clearly they see customers as insurance money rather than people who have had a disaster in their home. Their lack of communication regarding pricing, their outrageous costs, and charging for things that they didn't do ate up all of our insurance limit, causing us to pay out of pocket for necessities like a new dryer and furnace repair.
Hopefully you never have to deal with something that would require a restoration company… but if you do, beware of Service Master. If insurance requires you to use Service Master, keep an eye on what they’re doing and put everything in writing (emails only!).

Reed J.

5/5

5 star all the way around from the first meeting with Jonathan , and Josh as the project manager this team was wonderful. From the demo crew to the finishing crew. They were prompt , polite , very accommodating . Every team tidied after their work was done. Hopefully we never need a restore company again, but if we do , Service Master is our go-to. Thankyou for a job well done. Reed and Sue Jarosz

Susan M.

1/5

Came home to find large chunks of drywall and tile left in my bathtub, the ledge of my medicine cabinet, door frames, behind my toilet, carpet leading into my apartment, dirt all over my walls, had to vacuum with my work shoes on before even taking pictures of some of it so that I would not track all over the apartment. Plug that had been working the morning before I left for work, and only plug in my bathroom now no longer works, supervisor stated not his problem, they don't "do anything with electrical", but their staff only ones working in my apartment, so how did that happen I wonder. No insulation left in ceiling, so A/C is running 24/7 to try and cool bathroom that has no insulation, of course bill to myself while they wait for insurance and I have to speak to my property management with any concerns. Please beware of hiring this company, they do not do a good job and don't take responsibility for their actions. Can't wait to see how long/IF someone from the company even gets back to me. What a joke!!!!

Kim L.

5/5

Had some work done recently after a slight food. What I thought was going to be a full day was done in a few hours. The team knew what they were doing, worked quickly together and cleaned up so that you never knew they were there. Shout out to team Tammy, Jessie and Giselle. Hope to work with you again for finish this project.