Qualico Edmonton Regional Office - Edmonton, Alberta

Michał K.

Buying a home from Qualico / Pacesetter was a huge mistake. During my home orientation (#31434) in November, I pointed out that the entire exterior was filthy. A company rep, Patrick Buhat, told me it was too cold to clean it and promised it would be done in the spring.

Spring came — nothing happened. When I followed up, they denied everything and told me it wasn’t their problem. This was a clear lie and a bait-and-switch tactic to get me to accept the home in unacceptable condition.

This is not my first home — I’ve bought from Landmark before and was treated with professionalism and honesty. Qualico? Completely the opposite. Deceptive, dismissive, and unaccountable.

Avoid this builder at all costs. If this is how they treat homeowners right after possession, imagine how they’ll treat you years down the line. I regret ever trusting them.

Nicolas W.

Bought a home in fort Mcmurray. The sale was good. great service when trying to sell you a home but once it comes to warranty its a different story. Had a bent door that they looked at in dec of last year. still waiting on the replacement. Due for my one year warranty work and they send an email to contact someone who has a phone numbner disconnected and not a single reply from any email. Been trying for over a month now to get this dealt with. When I call head office I get told i will get a call back but never happens. Just very disappointed in the service provided by this company

Jason R.

Qualico, who owns Pacesetter which is our home builder, is responsible for our recent experience. We moved into our home the beginning of April, and have had too many problems to list. At first they were committed to fixing all of our problems, but now we have been left to harass Pacesetter to get any progress. Do yourself a favour, avoid any Qualico home builders if you want a positive experience. Meanwhile, we will keep pushing to get our issues resolved. On a side note, I am leaving a picture of the roof I just noticed with screws, nails, and staples. This is the condition of the home that they feel comfortable leaving new homeowners with.

Karim

Qualico put Derek Graham in charge as a warranty manager for my home. I have had issues with a couple of warranty claims ( concrete sloping , house tiles splitting from day 1 and until this day and they wouldn't wont to cover or fix it or warant their fixes for an additional year ) declined due to his biased opinion which is in conflict with other waranty managers who i have had a pleasant normal experience with after paying a significant amount to purchasing a new home with Sterling. I've been trying to phone , email and reach him and he wouldn't respond to anything. Absolute nightmare . Avoid Qualico. Avoid Sterling. DISPUTE them with the city is the only way and i'm starting that process

Matt P.

Terrible at managing the construction in their neighborhoods. They let garbage run amok and the whole new neighborhood you paid so much to buy a poorly crafted home to move into is full of trash… and they do nothing to clean it up. It’s pathetic really, and disgraceful. If you love cleaning up garbage literally every day, buy in a Qualico community. They’re chocked full of trash (and I’m not just talking about the quality of who’s building there)

Ron T.

Clean up your construction garbage on your sites or I will be putting in bylaw complaints.

On the side note, they are a cheap company who don’t care about their products and use cheap quality materials. Avoid any “Qualico” brand.

Maria K. E.

I would give this company a -0 if I could, but the best I can do is 1 star. The service is terrible, and I have to pay $500 for last-minute changes—an outrageous fee they justify by claiming “too many people are making changes last minute” A company like STREETSIDE/Qualico should be able to waive this fee, but they choose not to.

During my walkthrough today, I was extremely disappointed. There was no dishwasher and no communication about it. With the amount we paid, I expected much better.

I will not recommend this company to anyone. Customer service is awful! I have read the reviews about them and I definitely agree 100 percent.

Navi C.

The absolute worst customer service I have ever experienced. We purchased our house in Jan 2021 and experienced a toilet issue at the end of the year. We had our one year warranty walk through around the same time and created a list of items with the individual James Rose sent by Qualico. Fast forward many months and we had not heard back. When I reached out, I was notified that James Rose no longer worked for the company. No one bothered to follow up on the outstanding items. Since 2022, I have been following up and trying to get the outstanding work completed in my home. I am passed around every single time.
I have used up my personal vacation time and have had Qualico skip appointments or cancel the day of. Or like today, have someone show up who wasn’t given the correct information. The workers themselves are baffled at the miscommunication. I have patiently waited and tried to have this matter resolved but each time there appears to be an issue. The outstanding items are so simple and could be completed within a few hours but they just keep dropping the ball.
I would never recommend this company. Terrible customer service. You’re better off going through a builder who doesn’t use qualico service q. It’s absolutely not worth it.