Chrystal W.
1/5
It's a long and boring story about poor communication and unprofessionalism, I'll try to be concise. After disappearing for months past the planned install time period, and being told by an employee that I'd lost my deposit because the company was in shambles with covid, I got a call that the installers were at my house to do the install, no warning, no appointment scheduled. $10k worth of windows and doors. Life had changed with covid, I was under the impression that I'd be finding a new source for windows, and I was isolating in another city.
I made the mistake of allowing the installation to proceed with a tenant supervising. I own that mistake. Two doors were poorly installed. Multiple attempts (more than 5) were made by Precision to remedy the problems with one door, including involving the manufacturer (Del Windows & Doors), who confirmed it was an install issue. The first installer told the tenant that the door was ordered the wrong size, but Precision has stated that wasn't the case. It's never been clear to me why the door was so difficult to install correctly, I stopped asking for remedies and told the owner not to bother coming back again because I'd lost confidence in their ability to fix the door. The problem with the second door was never addressed. Some of the windows have condensation which makes me worry that the seals are broken.
I reported to the company owner that I was not happy, and that I was trying to decide what to do, that I had to pay for a tire puncture on my truck because of the nails and screws left around the property, that the 2 doors were still an issue. One door has to be 'hip checked' closed, the other door has a threshold hanging out more than an inch causing a trip hazard, and the door isn't square in the frame. I haven't been able to be home long enough to properly deal with the situation, covid has turned everyone's world upside down. I did commit to the owner that I would pay the bill, and had been sending instalments. But I wasn't feeling comfortable or happy paying the whole bill because of the problems. I did want to bring in another contractor to fix the problem and ask Precision to cover their bill, but, as I said, my hands are full elsewhere. Tonight, the owner was belligerent, name calling, threatening etc. And again, I made clear to him my dissatisfaction, without calling anyone names or insulting.
I have never received an apology for the hassles, for the mess the installers left or for my tire puncture. The remainder of my bill was paid tonight, but I'm not happy about paying for poor workmanship, I just don't have any capacity or interest in fighting. I wasn't going to leave a review as my part of the ownership of the problem, but after the owner's unprofessional belligerence tonight, and threats of a lawsuit if I left a review, I feel it's fair to share my experience. Pictures are of the door which was 'fixed' multiple times.
