ML EMPORIO PROPERTIES LTD - Richmond, British Columbia

Rachael M.

Living here was the worst experience I have ever had renting anywhere in my life. I have been renting for years and have never had any issues with management until we moved here. Michelle is not only horrible at her job but she is an extremely rude person. I didn’t even feel safe writing a review until we moved out because of the way she acted towards us. Elevators are constantly broken, storage units get broken into every couple months, heat broke, A/C broke, building repairs take many months to fix including the gate to the secure parking which was broken for over 4 months. When we first moved in we had no working outlets I had made a maintenance request and communicated with Michele about it she actually told me if I wanted a perfect building I shouldn’t have moved here which is really crazy as all I was asking for was working outlets. They do not care about the tenants or repairing the units at all. They did end of fixing some outlets but refused to fix all. Then when they tried to raise our rent we asked if all outlets could be fixed as we didn’t want to pay more for a unit that wasn’t fully functional. They did send someone but tried to charge us $2000 saying it was our fault the outlets were broken. Our heat went out for days and they refused to send anyone for days to fix it. She ignored all emails and calls even to the emergency line until you threaten to contact the RTB. We had moved out a month before our move out inspection and they tried to charge us $700 for dust during the inspection. Countless times she would scream and swear at us in person and over the phone when we were trying to get our outlets or heat fixed. One blind was stuck up since we moved in and they acknowledged it was a problem in many units but refused to fix it we weren’t able to close that blind for over a year of living there. I would recommend living literally anywhere else. The building has so many issues and the management sucks. The only good person working in the building is Abul the building manager he always did what he can to help but can’t do much because of the management and strata not allowing things to be fixed. I feel like all these good reviews are fake as everyone in the building was constantly complaining about the management especially Michele all our neighbours had similar issues with her and their unit as well. There is actually a telegram chat the residents put together to talk about all the issues in the building and there isn’t a single day something isn’t broken or going wrong in the building.

James G.

Living in an ML Emporio property has been a fantastic experience. The building is well-maintained with modern finishes and thoughtful layouts that make daily living comfortable. The property management team is responsive and always quick to address any concerns or maintenance requests. I really appreciate the attention to detail in both the common areas and within my unit. It’s clear that ML Emporio prioritizes quality and tenant satisfaction. Highly recommend for anyone looking for a great place to call home!

Jackie Y.

Home care team did an awesome job. They’ve been professional and handle the situation well. Special thanks to Bob who did his best to repair the flooring issue. Thank you!

Oranus S.

Do not buy from them.

False advertising: they had mentioned our apartment would have a dog wash station, games room, etc etc, these were all lies, there was no dog wash station, and the games room was a sad little room where you had bring your own paddles for ping pong and a table for chess… nothing like the pictures they showed us.

There was a leak in our storage locker which damaged a lot of our things, we opened a claim with our insurance provider & they needed additional information, since leak was covered under warranty, it is the developers who were responsible for the investigation/repairs. Almost a year passed nothing was fixed, no clear investigation about cause of leak, so we ended up closing our claim because we moved and it was taking way too long & the person helping was not helpful at all, basically made us run around for answers, only to end up with no solution. FYI the leak is still not fixed…. Ridiculous.

Do not buy

Lovepreet W.

Our family (Me, my wife and my kids) moved into an ML Emporio development and we’ve been very pleased with our new home. The quality of the finishes and the spacious layout exceeded our expectations. Our friends have complimented the architecture over and over again! The amenities, like the fitness center and kids’ play area, are fantastic and really add to the community feel. The location is perfect for our needs, with parks, schools, and shopping all nearby. We’re glad we chose ML Emporio for our new home and look forward to many happy years here. Would definitely buy a home from this developer again highly recommend.

Crystalll

在Loma居住期间体验非常好，Michelle和Nina提供了非常专业的服务，沟通顺畅且包容，有问题也能及时响应处理。房子位置优越，设施完善。总的来说是非常让我满意的一次租房经历。

Dilpreet C.

After purchasing 2 apartments with this developer, I would never buy from them again and I would urge you to avoid them.

On move in, the apartments weren't even fully ready. It did take a few weeks to get everything finished AFTER possession.

There have been issues with major theft, elevators and gates not working, and rodents..

The biggest piss off is in one of my apartments they installed a combo washer/dryer, which is not what we had asked for. I requested a seperate washer and dryer upon move in in October. It is currently coming upto June and they still have not given me a date to give me the washer/dryer I had purchased with the unit. It's unbelievable.

Stay away from ML EMPORIO PROPERTIES

可樂海嘯

I’ve had a great experience living here while attending flight school. It’s been a quiet ,comfortable place to live. Special thanks to Michelle and Nina for their outstanding support. I highly recommend it to anyone looking for a hassle free living experience.