Mattamy Homes - Northwoods - Ottawa, Ontario

Sam R.

Terrible workmanship with no accountability for the work they have done. If you have any problems with them, good luck reaching a resolution.

They forcefully installed a defective bath tub which over time led to a huge leak in the ceiling. They initially refused to pursue the case stating our warranty was over. When confronted with substantial evidence from different technicians that identified Mattamy's poor workmanship as the source of the problem, they still deny responsibility and now suggest that work by a third party has been done and we cannot prove the tub is the cause of the damage.

Please take a look at the images of my ceiling yourself and ask if this is a company you want to be buying homes from. I definitely will never buy with them again. I recommend you consider almost any other home builder too - you will see Mattamy at the bottom of most review sites.

Michelle P.

Arrogant staff. Do not believe what Warranty team is saying. they are such a liar. So many issues with my house :
1. Received the violation letter from the city because Mattamy didn't installed A/C unit properly.
2. water was leaking from the roof to Garage.
3. water was leaking from the bathtub to the first floor ceiling
4. I paid for the fridge expansion (to 37) but they built it less than 37 and they didn't even fix this issue.

If you like to enjoy those issues, go ahead and purchase it.

J Z.

They really do not care their customer. There are lots of issues with my new house and the warranty process is really really slow and the team is not responsive

And their third party trades are even worse and some work never done since closing(April). A trade first time showed up on wrong date, second time never showed up and finally third time they showed up but just took some measurements and gone and did not hear nothing till now.

marcus G.

Switch for the backyard faucet was leaking so we called the mattamy emergency line to schedule an appointment(May 31st)between 8-12.We were home whole day no one from mattamy showed up to fix the problem so we emailed them around lunch time.They replied around 2pm saying the guy went there around 8am but we never heard a doorbell or a knock on the door which means they LIED! There’s a newly installed sod in the backyard that requires watering and we have no working faucet for the last 3 weeks.The grass is turning brown already.

The location of the switch is in the ceiling which is so stupid! Whoever came up with this
brilliant idea should have his/her license revoked.

AR S.

Worst builder. Consider this review as a sign to to NEVER EVER buy matammy. Their Staff is incompetent and NEVER ANSWER PHONES OR EMAILS. They gave us a house with hazards and water in electrical boxes. NEVER BUY MATAMMY OR YOU WILL SUFFER

Maryann H.

Was greeted poorly by the agent. She just stared at us like we were out of place coming to the sales centre to gather more information. She did not provide information on their properties. We did not feel welcome and I’m not sure how anyone could feel comfortable walking in and purchasing a property from them.

ZZ

The worst builder in Ottawa!!! I wish I could give it a 0! Stay away from this builder or you will regret!!! Buying houses from Mattamy will be the most stupid decision you ever made

Nena S.

Poor quality of the materials , poor service, arogant staff including the sales rep, contractors, handyman. Never again!!! So disappointed.