Tyler Painter
1/5
I usually only leave reviews for exceptionally good service, but I think this warrants my first bad review.
Like many people posting here, the customer service I have received is appalling. It started with the delivery (which I paid $300 for), they showed up and asked me to help them unload it and carry it from their truck because their other person was sick that day and they needed a hand. Thankfully I didn't get injured, I'm sure their insurance does not cover customers working.
I was willing to let this go because it wasn't a big deal, and I don't mind being helpful. The real problem came when after 2.5 months my nice new table started splitting in multiple spots (as many people here have had problems with). I called to find out why/what could be done about this and they were very defensive and rude right from the start. Simply repeating over and over that the humidity in my house must be wrong and I should have read the terms and conditions when I bought it.
When I stated I was never given any terms and conditions, they informed me they are posted on a bulletin board by the door of the store for anyone to read, however, not being informed of this, I never noticed this in their store filled with fun statues, decorations, etc (see picture, how could one miss something posted by the door). It is also important to note that I did not make a purchase in store, I went home, made measurements, and placed my order over the phone (which was then paid for via e-transfer to Belinda's personal gmail account with no receipt provided other than a text confirmation, very strange practice).
When trying to explain this situation and asking if there is a course of action to repair the table, note I have not asked to return, refund, or even discount repairs at this point. Simply trying to find my options, I am continually told it is my fault and I should have read the terms and conditions, and then I was hung up on after only 5 minutes on the phone. Absolutely unacceptable way to treat a customer.
The list of snide/blaming remarks are too long to list but some highlights were:
-"I bet you have never bought solid wood furniture before." (true or not, why not ask the customer if they know how to take care of your product, or provide a print out with tips, like any other product that requires special care or instructions?)
-"You should always read terms and conditions on expensive things" (spoiler: I do, when presented with them)
-"I bet you didn't even ask about humidity, you probably didn't ask what chemicals can be used on it either" (nope, I did not, I did not know I needed to ask these questions, typically when I buy something that needs special care, it is brought up by the expert. I don't have a list of questions to ask when given a new medication, my cars ceramic coat was explained how to properly maintain it, plants come with little cardboard info sheets about proper care.)
While I understand wood can crack from changes in temperature and humidity, I also have a 100 year old wood bedroom set from my great grandma that has been stored in unheated garages for years, moved from many houses, etc. and it has never had a problem. I also buy wood to build guitars from, and in my experience this wood appears to have not been properly dried before constructing the furniture to have cracks this bad after 2.5 months.
If you have made it to the end of this rather lengthy review, I implore you to check ANY other furniture retailer before giving your money to this business that completely stops caring about the customer once they have their cash in hand. I personally will be taking my business for exploring repair options of this table, and the 3 other rooms of my house that I am looking for new furniture for, to another business.
