Kerr Design Build - Vancouver, British Columbia

Heather G.

We hired Kerr last year to do a major redesign, gut, and rebuild of our upper floor - entire bathroom reno, going from two bedrooms to three, and a new window carved out of the wall. In other words, a big project.
We could not be more pleased with the process and outcome. The integration of design and build meant that the project was seamless, communication was excellent, and in the end what we got was what envisioned, plus more.
Spencer and Evan, on-site worked so hard to make sure that we were happy as the project moved along, and even managed to accommodate our family using the washer/dryer upstairs throughout - I thought I was going to have to hit the laundromat for weeks, but they made it work. The whole team was above and beyond, in all aspects, with the exception of the budget and timeline. Those were neither above or beyond - they were right on.
I am glad we put our trust in Kerr.

Bernadette P.

We recently had a kitchen renovation done by Kerr Design Build and we are absolutely thrilled with the results! The designer , Nisha, was fantastic throughout the process and offered excellent suggestions that really elevated the space. The work crews were incredibly talented, and their attention to detail was evident in every aspect of the project. A special shout-out to the site manager, Max, who was absolutely terrific throughout the entire process and to Mark, the project manager who was very responsive and easy to deal with. Highly recommend this company for anyone looking to renovate their space!

Christie B. Y. K.

We recently hired Kerr Design Build to renovate our crawl space into a gym. From start to finish, they were incredibly timely, always sticking to the agreed-upon schedule. Their commitment to cleanliness was remarkable, ensuring the work area was tidy throughout the project. Communication was top-notch; they kept me updated every step of the way, which I truly appreciated. And the quality of their work exceeded my expectations. I couldn't be happier with the results. Kerr Design Build is definitely my go-to for any future projects!

Jacqueline B.

We had Kerr work on our home in 2024. We were extremely happy with the work that was completed. In particular we would like to thank our site manager Goncalo. Goncalo was always on time and at our home making sure the trades were there, he kept us up to date on the progress and any problems. He had some wonderful ideas to save us money and time. He also didn’t seem to mind when we would text or phone him on weekends! He is a wonderful guy to deal with and we highly recommend him. Thank you for all your hard work on our home.

Caroline

I purchased an apartment, and needed a "one-stop shop" where someone could help me through the whole renovation and design process. I renovated the entire apartment (entryway, kitchen, bathroom, bedrooms, living room, dining room, and hallways). I researched a few construction & design companies, and ultimately decided to go with Kerr. I am happy I made that decision, and am now a repeat-customer of Kerr Design Build.

Pros:
- responsive to client messages
- professional attitude and communication
- invoices are clear, so you understand exactly what they are charging you for
- respectful of client demands, especially in terms of timing. I purchased my apartment in April of 2021, and needed it to be move-in ready by August of that year (4 months). COVID restrictions were very much still in place and there were disruptions in the distribution chain across almost all industries, yet Kerr was able to meet my timeline.
- honest when mistakes are made or when things were missed (no company is perfect), and made clear efforts to correct them.
- the construction and design teams are both skilled, experienced and well-connected in the industry.

Con:
We went over-budget by around $5,000 dollars. I didn't deduct a star on this review though, because I understand that it's very difficult to provide accurate quotes in the initial phase before any orders are placed. Also, based on my research and experience, I believe it's the norm here in Metro Vancouver that these projects always go a bit over-budget, no matter which construction & design company you hire. If you are extremely tight on budget and have absolutely no wiggle room in this regard, then I would suggest looking for an IKEA room planner or something similar to that.

Grant L.

We don't normally take the time to write reviews. However after the amazing care and personal attention that Kerr Construction gave to us we thought it only right to let others know. The Kerr team came to our rescue at out estate home and helped us realize the final product. Everyone from the team on site to the team in the office were nothing but exemplary. Products were top notch and the work ethic equal to how I would have done it if it were me.Thank you again to the Kerr team. We wish you nothing but good wishes for 2020 and beyond.

Sharon W.

Kerr Construction worked with us to design our dream home.
Upon completion our home won an award for best design!!!
We enjoyed working with the Kerr team who were very helpful, creative and professional and we highly recommend Kerr Construction.

Carol Y.

My friend Carol wanted a new kitchen.....she was happily living in the same house she had grown up in, and now she was ready to put her stamp on it.

A red stove....she had seen it online....she wanted it. With a very generous budget....plenty for a complete kitchen update....she and her husband researched companies through the Better Business Bureau, deciding on Kerr Construction to make their fantasy kitchen a reality.

The Consultant who came 'to help' her develop the plan, proceeded to upsell her to include removing a wall, refinishing all floors, replacing almost all her windows, a new roof, paint inside and out, fully update two bathrooms.....plus a new outdoor patio complete with an outdoor kitchen.....and the budget....now close to seven times the original target. But it all sounded so lovely....the last work she would ever need to do. So she agreed.

Right from the start there were problems....she had tried to delay the project for a few months due to out of town visitors.....they couldn't do that. They rushed her out of the house....sent in movers who packed Pods badly.....she quickly moved into a rental property....then six weeks later their crew....of one....started work.

The next seven months were very difficult.....starting with a massive robbery due to a security failure, followed by so many changes. Carol and John had to continually fight for what they wanted. They were promised competent work but so much was left poorly finished...far too much to detail here....the whole renovation has been a nightmare. Even the head of Kerr admitted that the final result was not to their usual standard. And the red stove....no where to be seen. The designed had refused to incorporate it.

Now.....a year on.....Carol and John are living with renovation regret. They had to completely redo one bathroom, the new floors are poorly laid, lots of little things still need attending to, fixing or finishing off. Everyday they are reminded of the disastrous past couple of years, and many hundreds of thousands of wasted dollars, this reno has cost them.

I offered to write this for Carol in hopes it will help her move on. She spends much of everyday fretting and agonising over the state of her home, the wasted opportunity to have it just as she wanted it, and the incredible amount of money spent on the poor workmanship done. She has approached the Better Business Bureau about Kerr Construction's rating. They were not helpful and Kerr remains an A+ rated company. Having recently read a similar story from another Kerr customer, she had wanted to post a review herself. There seems to be no other recourse than to tell her story and advise others, who want a major renovation done in Vancouver, to think long and hard before signing any renovation contract.