HLD Muskoka - Huntsville, Ontario

OfficialMikeJ

First I would like to start off by saying HLD does not follow through with their promisses to solve any issues & communication is horendously terrible. I live in Huntsville in a quite neighborhood. HLD has been contracted to clean snow in a parking lot that connects with our property. We have a back section of garden that is very close to the parkinglot that connects with our property. They have damaged one of our oak tree's that is planted in our garden. We have asked the property management company to tell them to stop pushing snow into our gaden area near the tree. 2+ years ago I had called HLD because our tree was damaged and now does not fully grow back with leaves in the spring. I have tried many times to get soneone to come out to have a look at our tree where you can clearly see the damage to the tree from their snowplow bucket that ripped some bark off the trunk of the tree. These employee's that drive the front end loaders with the BIG buckets just disregard other private property. also to note they are illegially pushing snow across our road which is a by-law violation and is a fineable offence. I am tried of them not calling or emailing back and I am sick and tired of them treating other private property and damaging private property that is not theirs or they don't maintain. STOP PUSHING SNOW INTO OUR TREES IN OUR GUARDEN. STOP DAMAGING OUR PROPERTY. This needs to stop. 1 star for HLD because they are unprofessional and do not follow through with what they say they will do if you call or email them. We want our tree replaced on your behalf because your crew damaged it and you are responsable for the replacement of any damaged property by your Employee's. Take responsablity and do the right thing and replace our tree you basically killed 90% of.

Jo-Lee C.

Gave me lots of time to wrap my head around the new build ! 🙂

Brett B.

Not business related, but just wanted to give a thanks to your team. Got stuck on December 24th just off of hwy 60. One of your trucks pulled up no questions asked and helped me shovel out and got me back on the road. Never got his name, but if your team all conducts themselves this way they deserve a lot of praise.

B C.

Met with Kris to discuss some work for a seasonal residence. He came by to see the property last August and was asked to provide us with an estimate. Now, six months later, we still do not have an estimate. Numerous attempts have been made to contact him. He does not return calls, texts or respond to e-mail. When you try to reach the office you just get the run-around with the staff and Kris always "conveniently out". If he didn't want the work, why can't he just say so?

Future potential customers - approach with caution. Communication for any renovation/build is CRITICAL for success. This is a trait clearly missing with Kris and HLD.

Kiera M.

If they work like they drive then I don’t recommend! I’ve lost count how many of their trucks have cut me off and today was given the finger after being cut off, again. I get annoyed every time I see one around town now! maybe take the logos off your trucks if you’re all going to drive like a-holes.

muskoka N.

lot across from beer store used to be a forest until HLD came in and cut everything down , if you want your property gutted and clear cut i guess there the ones to call

S

Horrible communication, take your money and do the minimum and stop replying when you have issues regarding the work not being completed properly.

Travis M.

Great place!