Geek Squad - Pointe-Claire, Québec

Stella S.

Amazing service for all of my devices, including setting up my computers and my television. Very friendly and very helpful.

Thanks, Pierre-Paul, for your awesome job setting up our television on the wall bracket. It was a joy seeing how professional you were in installing it and doing all our settings, and explaining everything to us about how to use it!

Lina A.

Bad, very bad experience, from the reception to the delivery of the device. I do not recommend them at all!!!!. The only thing they are interested in is to sell you an insurance that according to them is the solution for everything.

First the technician says that it is normal for a new device to have defects, in fact, a month later the device failed completely.
I send it for repair and they contact me to tell me that the technician did not know why the device failed. If the technician doesn't know, what can I expect from the rest of the service? Finally, apparently they repaired it and sent it by UPS, the equipment does not arrive after 4 weeks of waiting, I find out that by mistake they sent it to BC when the delivery should have been in Quebec. Calling the customer service phone is impossible, more than two hours on hold on each call to answer and say they don't know where the equipment is or when it will arrive.

Unprofessional and careless, terrible customer service! Total frustration!

Raymond J. W.

Awesome service! Pierre-Paul installed our new Sony Tv on our bedroom wall and did a superb job! He went out of his way to set everything up perfectly, including all of our apps and settings … couldn’t be happier!

M U.

One of the agent at this geek squad location was rude and suggested that my story was doubtful when all I wanted was to submit my item for a damage claim for which I was in good standing and made all the payments. Another rep helped and said he will submit the claim and then it is up to the department to process it. Absolutely zero customer service skills displayed by this individual who looked of South Asian ethnicity and I was pretty embarrassed by his remarks.

Ed B.

They put wrong my email address and my name and now i have to make calls to change it when I paid for this service

Mario S.

The waiting times for help are unorganized and sometimes very long. Even if it's just for something simple. They don't have a system in place to attend orders based on the request length. Also the employees are annoying with their protection plan upsells! I don't know how they managed to make me say yes so many times!@

Marissa S.

I went to gueek squad yesterday around 1pm because my charge was broken. I received the best customer service ever from an employee called Kevin. Keep up the good work!!

Pamela S.

SOOOOO happy! I thought I had lost some precious memories. Geek squad was able to recover them from my hard drive. They were fast, courteous, managed expectations and kept me informed at every step. Zino, you're the best. Thank you Thank you Thank you