Excel Homes Head Office - Edmonton - Edmonton, Alberta

Usman J.

Last month, I purchased a new home from Excel Homes for over $650,000. Unfortunately, my experience since moving in has been far from satisfactory. Within days, several issues began to surface—some minor, others more concerning—all of which reflect a troubling lack of attention to quality control.

For instance:

The toilet doors do not close properly, even when locked.
The shower heads broke after just the third or fourth use.
The plastic trim outside the front door cracked almost immediately.
These are just a few examples, and I’ve only been living in the home for less than three weeks. I already find myself regretting this significant investment.

To make matters worse, the warranty team—who should be providing support—seems more focused on shifting blame to the homeowner rather than addressing the problems.

Based on my experience, I strongly advise anyone considering Excel Homes to think twice before spending their hard-earned money. I hope this feedback encourages the company to take customer concerns more seriously and improve their quality assurance processes.

Oleksandr P.

I do basement framing for clients who buy houses from Excel Homes, and I have never seen worse quality basements than those done by this builder . The staircase is completely unsecured; it's even scary to walk on it, and when we contacted the supervisor, he said, "What do you want? The frost wall and staircase were built by donkeys."🤷‍♂️ I highly recommend hiring a private inspector before purchasing a home from this company!

Isha G.

Plz don't buy excel homes house.they dont care about customers i have bought house from them but with lots of disappointment with in a year lot of things are braking
In the house. upstairs and living area floor makes noise and my all the stairs also makes noise.kitchen cabinet also falling off living area flooring also got loose i have another which is 7 year old but still good.so plz dont waste your money.dont buy excel house homes.

Seth W.

At 9:02am on March 28th, 2025, a white Excel Homes pickup truck drove westbound on Edgemont Blvd. The driver, with his window down, yelled horrible racist slurs out of the window, into my neighborhood. They are too graphic to write here.

I called the receptionist and they said they would get back to me. I drove to the closest construction site in that direction, about two blocks away, and located a white Excel Homes truck.

The driver, who I will not name here, told me they did not do it, and they would look into it. I left and reception called me back and took down the details of the incident. I requested to be kept informed of the situation.

I have much more to say on a personal, rage filled level, but for now these are the facts. I will remove this review once the situation has been dealt with to my satisfaction.

Update: as of April 10th I have not heard back from the company on this issue.

Update on May 8th: I was contacted by management. They said they would investigate and are taking it seriously. I have not heard back from them since April 17th so either they are taking a long time to investigate, or forgot.

baljindersingh S.

After sale service sucks, horrible i can say. There warranty specialists doesn’t bother to reply to the homeowners concerns. They need better people to run business. My suggestion to people to choose builders who value their customers that will save you from unwanted stress and headaches. Stay away from Excel homes.

Nadia A.

Unfortunately we are first time home buyers and very disappointed with our choice of builders. Nothing but headaches with this company