Empire Imagine - Thorold, Ontario

Marian H.

I am giving this builder a 2 star for their customer service team because they respond promptly to emails and warranty jobs.

This builder however uses very cheap materials and I believe in competent work ethics. Simple jobs as sealing tubs, sinks etc are very poorly done, even I could have done a very good job without any knowledge. For the price of these houses the quality is very poor. It is frustrating to contantly see stuff that need fixing for a brand new house. I am posting a review for other buyers to be aware.

Sangeetha N.

One of the best builders in the Niagara region. I'm giving them 4 stars because they can improve on their customer service. I recently purchased a house through this builder. Will update my review based on the outcome.

Update: Changing my initial review - probably the worst. They’re all nice and all about customer service before you buy the house but once you do, you’re just another number to them. So many issues in the house remain unfixed. Steer clear if you can!

Darsh A.

I tired purchasing a home from this location twice and in both circumstances I never felt like there was any honesty or transparency coming from the authorised broker. I tried using independent agents in both circumstance to avoid negotiating directly with her but she refuses to answer their calls and messages, will not provide clear transparent information and uses unbelievable, unprofessional and unethical tactics to avoid any conversation with a buying agent.
I wish there was a way of assigning negative stars in a google review.
Stay away !!

DeMistri S.

This company makes cheap homes and charges higher than normal prices. I am currently living in a brand new house made by this company.
match box homes, tiny lots. I could hear my neighbors whispering in their bedrooms. crowded subdivisions. you can barely accommodate 2 cars visiting. dollar store fixtures, cheap designs throughout the house (Laundry in the living room). Here's one advantage for people who do not like to cut the lawn. THERE is no front yard. Advice: before you visit their model homes try visit the Ugly sub-division they built. They have no taste in building homes.

Anita S.

We bought our house with the premium lot .. it’s been three years and they still haven’t finished the trail area behind the house ! No chained fence no grass .. dust, dirt flying around with the wind and people trespassing our property ! One more huge issue is the Kalar Rd where there’s no sidewalk and narrow street !! Extremely dangerous for pedestrians especially school kids !!! My son almost got hit by a car last winter, coming home from school !!!! You guys sell your houses Phase after Phase but you don’t provide basic safety for your community!
The quality of the home is cheap but hey you get what you paid for!

Sidhu P.

I did not like this builder. High prices of the house and then you need to spend other thousands and thousands dollars on upgrades. Empire deals with third party for upgrades. They not friendly, not flexible. They rip you off in upgrades. I will never ever buy house from Empire in Future. Sorry having said that.

Umair M.

Beautiful neighborhood and homes. I gave 4 because they do lack attention to detail which is expected from bulk builders. They are responsive though but you have to be persistent.

INT B.

I purchased my home in phase 1 and the phase i live in is absolutely amazing my home is a good size for the price i bought it for 2 car garage 3,823 Square feet.