Drain Doctors: Septic Services & Excavations - Nanaimo, British Columbia

Karen W.

We recently had our septic pumped. This is the 3rd time we have used their service and each time the professionalism shows through, from the beginning phone call until final payment.
I was unaware I had been quoted a lesser amount than was actually due for the service provided. Instead of charging me the actual amount for the service provided, they honoured the verbal quoted price. I was very impressed by this.
I also want to mention Dave, the technician that attended, was also very professional, pleasant and efficient.
I highly recommend Drain Doctors - Nanaimo

Lance S.

Awesome service. From the new install through to the service and maintenance. These folks care about their customers. We appreciated the follow up and communication. They are our go-to for septic services.

We recently had an issue with our septic system, which Drain Doctors noted was an issue with the installation, they promptly fixed it and didn’t charge us. Impressive!!

Brendan S.

Drain Doctors are awesome. Office staff is amazing and the techs they dispatch are always top notch. They are honest, communicative, nd an absolutely pleasure to transact with. Have had them do our inspection and a pump out. They're quite a distance from us but I am happy to pay the fuel surcharge because they are the real deal and are an absolute joy to work with 🙂

Christine S.

I've been using Drain Doctors for a couple of years and have nothing but good things to say about them. Everyone is extremely helpful. When I experienced a problem with my floats, it was quickly addressed and my system was back up and running within a day. Thank you.

Jim T.

Had the lads come by to service & survey my septic field. Always had sewer services previously. Learned a lot in my brief conversations. Exceptional staff. Highly recommend.
Still giggling about the excellent fiber in my diet comment.

Ryan C.

Your best choice in Nanaimo. We have been loyal to Drain Doctors for several years now. They originally did our inspection prior to buying our house. It included a few recommendations to consider. We has since implemented some of those with their help. One part ended failing within the year and it ended up being warranty and Drain Doctors came out multiple times to assess and fix the issue with no cost to me. They were more than happy to help fix the problem and in a timely manner. One time I called them to see if my tank should be cleaned and they suggest i save my money for a few 2 more years, a lesser company would have just taken my money. I believe I am lucky in life but you can be too now that you have found them.

Cheryl M.

We can’t recommend this company enough after solving a problem we had this past fall. A alarm went off outdoors stating there was an issue with our septic. I called Drain Doctor and the office girl listened to our problem and sent a tec out to the house to help instantly. Jasen was his name and he explained what he found and what needed to be replaced. Their service was outstanding and once the parts were ordered , he returned and fixed our septic problem. Very officiant and on time. We highly recommend this business for all your septic care. Thanks Drain Doctors
Randy & Cheryl Moore , Lantzville BC

terry P.

We had perimeter drains & sewer drains inspected, through inspection done with photos attached, including comments, we would recommend this company to everyone concerned about their pipes condition