DKI - Rocky Cross Construction & Property Restoration Lethbridge - Lethbridge, Alberta

Daniel R.

I used Rocky Cross after a significant house flood just over 2 years ago. Here are my pros and cons.
The pros:
1. Admin staff communication.
2. The drywall and painting part of the repair work was actually quite good.
The cons:
1. It took 11 months to do the repair. Nearly a year for a repair that amounted to less than $30k.
2. They ruined my wooden staircase (didn’t bother to cover while going up and down in work boots - granted they did pay someone to fix the stairs after MUCH pushing and the repair was excellent)
3. They re-flooded my house during the final clean, and had to come back to replace even more drywall.
4. The finishing carpentry and attention to detail were absolutely awful. (Curtains hung 6” from the ground, random plug-ins put in upside down, no anchors used in anything screwed back into drywall…the list goes on) I’d be embarrassed if this was my quality of work.
5. Communication with the foreman was shockingly bad.
6. Magically, after years of living in the house without having any grout issues in the tile floor, somehow the grout was all coming up between the tiles on non-flood affected floors, after their year of working here and walking around the house in work boots. When brought to their attention I was told “we don’t do tile” and “that’s normal wear and tear. It’s your responsibility to fix.” Just wild timing how that flooring fell apart, I guess.
7. Re-installing all of the trim, without it being painted, still damaged, upside down, etc.
8. Using finishing shortcuts like clear caulking where a cupboard meets the dining room floor, so they didn’t have to fill the gap more appropriately by cutting the floor board correctly.
9. Now, just over a year from the repair being complete, the laminate flooring is coming apart and the shortcuts in flooring are showing (ie. Floorboards sliding and showing 6” gaps, floorboards having 1/2” gaps at edges). Prior to this, through years of home ownership, I didn’t have one issue with a single floorboard. Now it looks like I’ll have to re-do half of my dining room. It’s just shoddy and lazy workmanship.

I’m pretty surprised by all of the 5 star reviews to be honest. I’m not sure how my experience was the complete opposite to so many of these other customers. I would shop around before considering these guys.

Baz S.

Hands down the best construction company I've ever used. The whole team went above and beyond when our basement flooded... Every single person on their team from project lead (Regis), clean up/finance (Judy) and flooring (Trieu) was amazing. They did a stellar job, and they showed up when they said they were going to, and got the work done so quick. It was an obvious call the following year when we had a flood again (city at fault both times). The city's overnight dispatcher was useless, so we called DKI-RCC again and one of their guys (Jason, I think?) saved the day when showed up in smiles, brought us an air purifier and fan, and the whole place was back to normal the next day. They had the job done before other companies even got back to us on a quote!! I've recommended this company to various people since the first flood, and my friends have all had equally positive experiences. This team is truly 5 stars. Thank you, thank you!

janet K.

Thank you so much for the amazing job you and all the subs you hired to complete our sewer problem. It was very overwhelming knowing that our old sewer line from the street into the house would have to replaced, however our insurance company contacted RCC and within an hr Reg called us and he took over. His experience shone through and he know the perfect people to contact to complete the job. From jack hammering the basement concrete, to running not only a new sewer line but also a new water line, to having a plumber connecting it all, to pouring new concrete, all was done with PERFECTION. I can not say enough thanks to all. Thank you to everyone. Janet and Ken

Maureen E.

Last October I had a burst pipe in my basement. I was about to use my shop vac but the plumber advised I contact my insurance because this was a job for professionals. Thus began my relationship with Rocky Cross Construction. What an amazing company this is. I was stressed to the max until they arrived. Words don’t adequately describe the professionalism of the crew that arrived to assist. Judy deserves special mention. She is a super hero. Professional, competent, extremely hard working and a wonderful kind temperament Judy brought a calm into my home and the sense that I could stop worrying because she had things under control. My basement looks wonderful again and should you have disaster strike I can assure you Rocky Cross Construction will provide you with outstanding assistance. A stellar company!

Sheri B.

RCC DKI Lethbridge has been nothing less than incredible! They are quick, efficient, clean, reasonably priced, and MAN do they know their stuff! Their workmanship and quality of work is top-tier.

Working with them through our insurance and for general contracting has been a dream, and we truly are fans for life. They helped calm all of my worries, and managed my claims with the utmost professionalism and care. They are our only choice now and in the future for anything renovation or remediation.

Big shout out to Regis (the project manager), he always brings big happy energy to the site, is incredibly knowledgeable and has a wonderful team.

Thank you RCC!

Jason W.

The fine people of RCC were nothing short of rock stars in our families time of need. We had an unexpected water feature in our home which cause a considerable amount of damage. Jason, Jayme, and their team were absolutely amazing, courteous, friendly, knowledgeable, and above all incredibly helpful! They were very quick to jump in and help and make sure that we were taken care of to the best of their abilities. If you are ever in the same situation don’t even bother with anyone else. Call Rocky cross construction first and save the hassle of having to deal with companies that treat you like a pay cheque. True rock stars 10/10, I would work with them again in a heart beat although I hope I don’t have to.

Jessie H.

Jayme was the person who helped me with smoke damage to my house and she was fantastic! She was extremely knowledgeable of the remediation process, quick to act and had solutions for all of my problems. 10/10 would recommend dealing with her. Thank you Rocky Cross for having such a great team!

Boluwade A.

Water damage to walls fixed by the team at DKI. They made the process seamless, displayed a great deal of know-how and were very responsive. There was a period of silence where I did not hear from the team and did not know what was going on with the work. Hence the four star. However, upon reaching out to Jason for update, work began again and it was smooth sailing till completion. Special shoutout to Rob Palin who was very professional, communicative and knows their stuff with the clean job done in reinstalling the baseboards. For anyone waiting to read about cost, Jason was open in communications and reasonable.