Craft Property Group - London, Ontario

Mitu A.

"This place has the WORST management I’ve ever encountered! Not only did they completely ignore us earlier this year when we had issues, but now we're dealing with sewage water flowing down the kitchen sink, and STILL no one has come to fix it! It's beyond frustrating and disgusting that something as serious as this is being completely ignored. I’ve reached out multiple times, and all we get is silence and zero action. This is absolutely unacceptable! If you’re looking for a place with any kind of responsible management, look elsewhere. This place is a nightmare!"Lux is the place I am talking about 1235 Richmond st

Ro V.

We’ve been waiting for the return of a deposit since September 2024 it is now February 2025. The worst part about it, is the lack of communication, we’ve sent multiple emails, gone into the office, contacted craft property group number (Chad), and still zero communication. It’s understandable if it takes some time, but five months is excessive, with zero communication. Poor management.

The P. K.

Both Chance and Stephen have made a huge difference during my time leasing.
Chance is always a friendly face and nice to chat with, and went out of her way to personally decorate an envelope for me. It just goes to show her going above and beyond and I greatly appreciated the gesture.
I would also like to thank Stephen for being such a help to me. It is clear he genuinely values the tenants and goes out of his way to help them and advocate for them.

B M.

Most likely, the worst property mgmnt company I have dealt with. Had them overseeing a unit I owned in the Luxe building.

There were many things that I found frustrating the 4 1/2 yrs but won't get into all of it.

Rent was collected at the beginning of the month but not distributed to the owner until the nearly the end of the month, deductions were made from monthly payments with no explanation of why, even when the amounts exceeded expenditure approvals.

Communication with property manager, often required follow up to get an answer and responses were often blaming the accounting or some other department.

When I went to sell my unit, I was infrormed that the lease had been extended past the terms of the property mgmnt agreement without my knowing and though they took the steps to relocate the tenant, the property manager made an agreement with the tenant to give them a 'rent reduction'.
Upon closing the sale of the unit Craft charged me the cancelation penalty, which was part of the contract and held the final months rent that I was owed.

I was told by 'E' that he would make sure this was taken care of. He appropriately took responsibility for the terrible communication . 3 months later he refuses to return my messages or honor his word. Lip service at it's finest.

The lack of professional ethics by the individual I dealt with has left me frustrated and disappointed. I am still contemplating a legal action, not because of a couple thousand dollars but because of the principle.

I have seen time and again property managers exploit the rights of tenant and individuals owners because only because they can consistently get away with it.

Madison B.

Wonderful experience with Craft, Taylor my leasing agent was beyond helpful. I really enjoyed my time living there, especially the free shuttle services and property’s amenities like the gym, yoga studio & study spaces!

Jordan S.

Taylor found my daughter an apartment and was so incredibly helpful. She loved the last 3 years of living here. I would highly recommend this complex!

Rachel J.

Great service. Front lady Jasmine very warmly and friendly

Toni G.

The move in process was super smooth and efficient! The staff were so kind and helpful.