Comfortrust Home Ottawa Inc - Ottawa, Ontario

Jackson T.

Had a really solid experience with Comfortrust Home. Shibo was great! Super knowledgeable, no pressure, and took the time to walk me through my options. He made sure I got exactly what I needed at very competitive price.

The installation crew was just as professional. They showed up on time, worked efficiently, and made sure everything was done right. They even cleaned up after themselves, which I really appreciated. The whole process was smooth from start to finish, with no surprises or headaches.

Overall, really happy with the service and would definitely recommend them to anyone looking for a reliable and hassle-free experience.

Zhan F. W.

I had an amazing experience with these guys and could not be happier with the level of service I received.

The rep I dealt with, Shibo, was patient and took the time to make sure I understood my options and costs. Not only was the service excellent but they also left my home and yard spotless after the job was done.

I would highly recommend Comfortrust.

James Y.

We are very happy with the service provided by the Constant Home Comfort in Ottawa. Hank Wang is a fantastic sale person!! He sent their best installer Alex and Carl to install our New John Wood Hot Water tank and American Standard High Efficiency Furnace. The installation team was very professional, the installation was completed in about 4 hours.

Also, we want to give Hank a thump up!!! He took the time to explain to us the differences in each model and told us what is best suited for our needs. At first, we are thinking of cancelling our 20-year old Hot water tank rental. He told us to BUY-OUT instead. We are glad we did that. So, the tank does not need to return to the designated area.

The price quoted was the best too. He also included free humidifier and Honeywell thermometer and a 10-year part and labor warranty for the Furnace in the package deal. We did not go the route to get the energy audit and rebates, because we have already got R45 in the Attic blown in insulation...

After the installation, Hank came by to look at the installation and to show us how to operate the humidifier and thermometer!!

It is not a small expense, so we did a lot of researches asking Uncle Google and our neighbors. We are not sure about the BAD reviews... but decided to go with our gut feeling! We are glad, we did.

WAN Z.

I have used services multiple times, both personally and for my real estate clients as a closing gift. Their crew always arrives on time, demonstrates professionalism, and exhibits exceptional cleanliness. They are well-mannered and always ready to answer any questions. The price is very reasonable as well. I highly recommend their services.

Danial R.

Their technicians are very knowledgeable and knew what they are doing. Installing an AC at my home was not easy as I have a finished basement. They were very professional and managed to complete the job with high quality of workmanship. They had to cut holes in the ceiling to run the copper pipe, they even patched the ceiling and cleaned the entire area after job was completed. I highly recommend them.

Nick L.

Just had an awesome experience with Comfortrust Home Ottawa Inc! I don’t know much about HVAC, but they really helped guide me through the process. After comparing with multiple companies, it was clear they were the best choice 👍

Nabil E. A.

Great service and knowledgeable technicians. They installed new furnace for me and another family member this winter. I strongly recommend these people due to professionalism, honesty and fare pricing. They also have all brands for you to choose from. Thank you Hank for your honest advice.

Rick M.

I purchased an a/c from this company back in 2021 and the purchase and installation experience was quite positive. Now, 3 years later the compressor needs to be changed and as of 3 weeks ago I gave the go ahead to fix it and nothing has been done since. I keep getting the run around that the equipment has been ordered, or that it should be any day and yet nothing comes of it. I send texts every day asking when it will happen and I get a response but nothing more than “soon”. With recent temperatures in the 40’s, this has become unbearable. It is difficult for myself and my wife not to mention our 5 children. I would not recommend dealing with this company after my experience because if nothing goes wrong that is great but if it does, I can’t say whether you will ever get it fixed. We are considering buying a brand new a/c from another company even if we have to keep making payments on the current a/c that isn’t even running. What is wrong with companies these days? They take your money and run. Buyer beware.