Claridge Homes - Bridlewood Trails - Kanata, Ontario

Ahmed H. G.

Excellent

Parag

I would give 0 stars if I could. Moved into a Zen flat, and 2 weeks in my kitchen sink falls straight through the counter. Clearly wasn’t installed properly as the sink had about a half inch of dust around the edge where it was glued.

I called the “24 hour emergency line” provided to us by the builders prior to move in, and am unable to get a hold after calling 3 times. I then decide to call my designated service administrator; also no answer, but fair enough as it’s a Sunday afternoon. I then call the sales centre, and the only solution that’s provided is to call the “24 hour emergency line”.

Decided to then call the Claridge emergency service number, which is located at the Claridge head office. Here, the supervisor tells me that she can’t send anyone for service as my building isn’t approved for 24 hour emergency service (which is clearly written into my purchase agreement that it is).

Then called back to the sales centre to explain that there’s an error and my building most definitely qualifies for 24 hour emergency service. Was told that the only solution is to wait until TUESDAY. Literally was told “I know your building should have the service, but we’re just a sales centre what do you want us to do?”

I’ve dealt with several builders and can safely say this is by far the worst service I’ve ever had. Was thinking about the new Claridge build in the Market, but this has been a massive turn off. Not a huge deal since it’s just a sink, but what if had been a pipe burst? I actually said this to the sales manager and he laughed. He was pretty condescending the entire phone call. Just overall terrible service. 0/5

Guoqing Z.

I would suggest avoiding this builder as their customer service is the worst I have ever experienced. Here are some of the issues I faced:

The builder did not complete the job as promised. I purchased the house in September 2020 and was told it would be finished by winter 2021. However, the actual closing date was February 2023. Throughout the two-year period, the builder did not follow the Tarion procedure to update me on the situation. They only provided notice of the actual closing date one month prior to closing, which caused me to miss out on a lower mortgage rate and pay a much higher mortgage than I expected.

During the PDI (Pre-Delivery Inspection) before closing, we found a cabinet issue beside the dishwasher. The builder had enough time to fix it but did not and pushed it out to a 30-day report fix. They scheduled the repair two months after closing, and their customer coordinator simply told me to move my dishwasher to fix the issue. They did not take responsibility for touching the appliances. While it is understandable that they would not touch the dishwasher, they should have taken responsibility to fix the issue before closing as soon as possible, before we moved in and installed the dishwasher.

Given the above, I strongly recommend against choosing this builder. They not only have poor build speed, but also a lack of responsibility when it comes to customer service.

Sarah L.

Extremely poor finishings in the Zen Urban flats. Moved in and discovered many paint chips, paint on the floors, missing components of the house (towel racks, toilet paper holders, etc.). Also seems like the floors are laid directly on concrete with no padding in between. Included many of these faults on my “24 hour move in report”, but never received a follow up. One day, some of the construction workers show up at my door, and they’re actually laughing because of how confused I am and say “The builders didn’t tell you we’re coming, did they?”. On top of that, the builders sent them with a report for a completely different unit. Never heard anything since then (this was about a week and a half after move in and it’s been a week since then).

Would not recommend purchasing from this builder.

Reza H.

This is regarding the Sales representative at Claridge Homes sales centre , Christina Druce. She explained everything very well, regarding the types of houses that they have. She guided us very well, overall she was very companionable. Moreover, With the professional work that she had, we were able to buy a beautiful house there. Therefore, some of our friends were encouraged to go there to buy a house there as well.

Anis S.

I worked with Christina the sales rep, I'll have to say is great things about her, I wish every builder had a sales person like her, made the transaction very smooth and was very polite, explained everything very detailed and gave some suggestions, worked with other builders in the past and experience with her makes me want to come back and bring clairdge more clients, which I am doing next week.

Cedric C.

Nice lady, she seemed annoyed that we wanted to look at the model homes though since she had to "clean them" if we toured.

Jeff R.

They keep changing the date further out then suddenly sooner.really hard to plan our lives around this kind of incompetence