CIBC Branch with ATM - Kitchener, Ontario

Kieran T.

Amandeep is a terrible branch manager. She is smug, inconsiderate, talks down to you and lacks the basic understanding and reasoning skills required to provide good customer service. But that comes as no surprise. Customer service and the necessary skills required to provide it effectively is seemingly non existent in her native country.

Ka S.

Anytime we need help from this Branch, either in person or over the phone, it is so quick we get the help/response.
Mark Peister, as we know him from 450 Columbia St. Branch, is a superb person, very knowledgeable, very helpful and prompt. Thanks Mark for your assistance and directions.

Devang P.

Very Bad experience, I got there for certificate, it’s hardly take 4-5 minutes to get it, but I wait there almost 15-20 minutes. Then employee mentioned they need approval(signature) from manager. I got that certificate before but there was only current date stamp required no signature require from managar. I don’t know why they are denying. I Felt employee are running far from their responsibilities( heard their conversations from back wall) from small request from customer.
Totally wasted my time and postponed my all work. Extremely disappointed.

Jennifer W.

Excellent, full service ATM auto teller service available 24 hours a day, 7 days a week! Yahoo for 24/7!

You don't need a car to use the drive-thru! Note that if you do have a car, there is a height clearance of 3.5 m or 11'8"

The adviser Austin Hunt is another reason why I keep coming back here! He genuinely cares about people, and that shines through his professional service here at CIBC.

Jayson A.

I want to extend my sincere gratitude to Ginger at this CIBC Branch.
She’s professionalism, patience, and kindness truly made my day. I came in with a complex issue, and Ginger took the time to help me through it step by step, making sure I understood everything clearly. It’s rare to find such exceptional service, and I’m thankful for the outstanding assistance I received today. I really appreciate her dedication and care— 5 star definitely not enough for her, thank you! Ginger!

kamal M.

Today is the end if the month, only one cashier at the desk, the bank looks empty except from customers, the line extends to the door. Very bad customer service

JODI M.

Came in to get a certified cheque reissued due to a mistake in the company's business name. No hassle, very friendly and personable. I think her name was Heather. She made me feel at home, and my transaction was thorough and pleasurable.

RAVI B.

Pathetic staff and equally pathetic customer service. Keep calling their branch and be assured that they will never pick up. And if by mistake, someone does pick it up, they will immediately disconnect the call without even bothering to check who is on the other side.