CARSTAR Orangeville - Mono, Ontario

L N.

Wow wow WOW!!! Under promised but OVER DELIVERED!!!

So very happy and satisfied with the work that was done on my car by the team at CarStar Orangeville! The repair to my bumper looks flawless and comes with a lifetime guarantee! Dakota was amazing to deal with at reception, so clear, knowledgeable, effective and lovely! We met Frank, the owner, at the beginning of the process and he’s terrific! Scott Sr. worked on my EV. I was happy to meet him because I know how tricky and dangerous it can be to work on my type of vehicle. They were able to get all of the extra components within a reasonable timeframe and once they all arrived, they got to work! I was so shocked and happy to see that they had also detailed my car before having me pick it up! My husband has used Orangeville CarStar for 3 of our cars over the years and this is why we trusted them with my car this time around. There is no other shop like this in Ontario that we will go to, even if we ever end up moving.

Thank you Frank, Scott Sr., Dakota and the CarStar Orangeville team! We appreciate you so much!

steve F.

Just got my car back. Only had it for 6 months before i got side swiped. Picked it up 8 days later and looks like new again. Great customer service and very happy with the outcome. I recommend them highly. They were also cheaper than 3 other places i got quotes from. Hopefully don't have to go back but if i need work done I'm using them again. Thanks Carstar Orangeville.

M. L.

I recently picked up my car after a front-end collision (the blue hybrid). Franc, the owner, and the receptionists were fantastic throughout the process, from drop-off to pick-up. They worked hard for me, the customer. Thank YOU to the technician(s) involved, as upon inspection, I found the technicians' repair work to be skillful and meticulous. I'm thoroughly impressed, and completely satisfied with the repairs, and would highly recommend this shop for bodywork repairs. Thanks to you Franc, and your whole crew!

Marco

Brought my brand new truck that unfortunately got rear ended. Extremely professional staff, from start to finish. The experience was absolutely seamless! Final product looks perfect and new again. I would definitely recommend using Carstar Orangeville for any kind of body work you may need!

Joe D.

After an unfortunate car accident, I found myself overwhelmed and unsure of where to turn. Fortunately, CARSTAR Orangeville came highly recommended. From the moment I stepped into the shop, I was immediately impressed by their professionalism and efficiency.

Upon arrival, I was promptly attended to and assisted in securing a rental car. Dealing with insurance proved to be a frustrating process, but the owner, Frank, demonstrated honesty, transparency, and a genuine willingness to help navigate the complexities of the claim.

The entire team at CARSTAR Orangeville showed professionalism and courtesy. They kept me regularly updated on the progress of my repairs and patiently answered any questions I had. Their personalized approach made a stressful situation far more manageable.

Despite the unfortunate circumstances surrounding my accident, my experience at CARSTAR Orangeville was truly a positive one. The exceptional workmanship and customer service have restored my confidence in choosing the right collision centre. Frank and his team turned a potentially negative experience into a surprisingly positive one.

If you ever find yourself in need of collision repair services, I highly recommend CARSTAR Orangeville as they will provide you with an exceptional level of care and support throughout the process. You will be in the best hands!

Michael J.

I initially thought they did a good job of repairing my front bumper, only to realize they had painted hair in my bumper. They also installed my front license plate slightly crooked which is noticeable. They had my car for quite a long time which seemed odd for a minor accident. The owner does seem decent but the quality of work is not the best.

Matt V.

Dropped my vehicle off to have the front lip repainted. Overall was very pleased with the pricing I was quoted and the fact Franc could squeeze me in and promised to finish the vehicle by the time I needed it for. Upon dropping off the vehicle I took photos of the vehicle all around as I have had bad experiences in the past. Once it came to picking up the vehicle I met Franc and was handed over the keys. I went to go look at the quality of the front lip and was very pleased with how it came out. I live literally right down the street from this location no exaggeration and upon parking the vehicle on the driveway and looking over the vehicle not just the lip I noticed my front grille had now been missing paint on it. I double checked the photos I took and noticed that the damage had not been there prior. So I reached out to speak to someone who mentioned Franc was busy and would call me back before the day was over. Well I decided to email Franc as well and point out the damage to him by comparing the two photos before and after. I did not end up receiving a call back as promised nor a response to my email sent to him. I picked this place over other shops primarily due to the positive feedback of other reviews. I understand the difficulty of these kind of situations but the lack of not caring to call me back with a solution shows a lack of customer service.

Update - After not hearing back from anyone in regards to my email sent and voicemail left. I decided to call in again and finally this time got a hold of Franc. He had mentioned he would take care of the situation and look into a solution and to give him a day to work it out.. I was happy to see he was willing to help. After 2-3 days of no phone call back I decided to not rely on just getting a call back as the receptionist mentioned Franc was out but to visit instead this time. As I walked in Franc was in the office and so I spoke to him about the lack of follow up and receiving no call back. His response was I will not help someone who leaves a s***** review on my site to hurt my business. I am a frustrated customer I am allowed to express my frustration on the service received. I dropped my vehicle off to have one issue repaired not have another issue develop. A company who values feedback and it's reviews should look to resolve the customers experience and turn it around not deny the service. He then went on to say that the damage could have been there prior to me dropping my vehicle off and that the photos could have been taken at any time. Really! That sounds like such a typical response from a company looking to get out of wanting to complete a come back job. However initially when we spoke mentioned that yes just maybe his detailer could have damaged my grill further more then what was there before and was receptive to repairing it for me. I am beyond upset at the lack of professionalism of not following up and looking to resolve a solution in which he said he would and on top of that coming up with excuses as to the damage being there prior to the vehicle being dropped off but initially agreeing quite possibly something could have been done. A review should not change ones decision to fix a vehicle and turn the experience around for a customer. I hope for those who value feedback before choosing a service read this review before calling. I might have been an irate customer but only due to the level of service I received.

Kevin N.

Would highly recommend Carstar Orangville. They did a great job of my truck. In a vert timely manner. Very Happy customer. Thank you Car star Orangville