Neil Rutherford
1/5
It was in September 2021 that I first had the misfortune of dealing with Enterprise. My car got hit in a parking lot, and my front fender got ripped off. The other guy’s insurance was supposed to pay for repairs and for a rental car from Enterprise. As is standard procedure, I gave Enterprise my credit card information and my address when I rented the car.
Because of supply chain issues, the repair process took two weeks. I received a bill in the mail from Enterprise saying I owed them $193.65. I sent an email asking why I owed them money, and they said the other guy’s rental insurance didn’t cover the whole two weeks and I had to pay for the rest. Not sure why they didn’t just charge my credit card, but sure, I’ll pay it.
I followed the instructions and paid the bill online on December 9, 2021. (Remittance ID can be provided on request.) I had paid Enterprise, so I thought that must be the end of it. Never have I been so wrong.
Another bill came on December 12, 2021. I figured it had been postmarked before I paid my bill, so I didn’t think anything of it.
Another bill came in January. Alarms started going off — had they not received my payment? I called Enterprise on my lunch break, and after waiting on hold, I talked to a representative. After giving him my receipt number, I was told that they had indeed received my payment, but it had just gone to the wrong department. I told him I had just followed the instructions that were mailed to me, and wondered aloud how an organization could be so incompetent that they could not take someone’s money without a problem. I then asked what could be done. Not to worry, he said, he would fix the mixup and that would be the end of it.
For a while, I thought that was the end of it. They asked to be paid. I paid them. They couldn’t find my money, so I called them up, provided my receipt, and told them where they put it.
On May 22, 2022, I saw a refund in my account for $143.92 from Enterprise. I thought that was strange. (For the record, I hadn’t asked for a refund.)
On June 25, 2022, I get a letter from First Financial Asset Management, a collections agency. They are trying to collect a debt of $143.92 on behalf of Enterprise, exactly the amount that had been refunded a month before.
Let me summarize the situation.
1. I am forced to rent a car from Enterprise.
2. Enterprise asks to be paid.
3. I pay Enterprise.
4. Enterprise says, “Why haven’t you paid me yet?”
5. I say, “I paid you, here’s my receipt.”
6. Enterprise says, “We put your money in the wrong spot. Never mind, we’re square.”
7. Five months later, Enterprise says, “Here’s your money back.”
8. Enterprise tells the debt collection agency, “He hasn’t paid us the amount we just gave back to him!”
9. The debt agency says, “You owe Enterprise money. If you don’t pay, we’re going to make your life difficult.”
10. I pay the debt collection agency.
Let’s go through the ramifications of this. Even though I have paid my bill:
- I have been harassed for more than six months.
- My credit score is being threatened, which will affect my ability to buy property in the future.
- The background check I am applying for is being threatened, which will affect my livelihood.
Do not EVER rent a car through this agency. They will literally try to ruin your life.
