Clera Windows + Doors - Niagara Division - Welland, Ontario

Kate B.

The team did a fantastic job replacing our windows and back door. They were on time, efficient and courteous! Highly recommend Clera Windows and Doors!

randy C.

What an amazing experience we just had with James at Clera windows. From start to finish all questions were answered with professionalism. He made us feel like we were part of the Clera family from the get go. Ask us what we were looking for and he gave us a few options with the pro’s and con’s for each option. The installers were amazing from the time they showed up till the job was completed. Thank you so much James and Clera Windows for a wonderful experience.

Tiffany C.

100% a 5 star for Clera. James is great to work with, has patience and answered any questions my husband and i had.
My mom also recently got her entire house with new windows and a new door and after seeing the work done on her house, we had to go with Clera too.
It was a bit of a wait but the wait was well worth it as we had Dave and his crew do our install and they do top notch work. My mom insisted on us getting Dave to install and I repeat, absolutely worth the wait to have Dave as the installer. His work is impeccable. My husband and I will definitely be getting the rest of our windows and doors done by Clera. Thanks for everything guys!

Seb L.

Great overall experience. Good first impression meeting James, we did not feel pressured into a sale and he was extremely helpful in helping navigate the Canadian Green Home Loan we qualified for. Very responsive pre & post install.

The install crew (Gino, Jake & David) were amazing. Very professional & friendly, kept the mess to a minimum and cleaned up daily. I work from home so we’re always checking in on me about noise level as well looked out for our curious dog. The work was impeccable inside and out. I was pleasantly surprised to see they capped the lintels so no need to paint them. Window casing look great.

Our patio door was an odd opening and extra material were needed to cleaner finish. There was no arguing over “original quote” price and work was done next day and it looks great

I would 100% recommend, we are very pleased with the new windows and the customer service we received

Thank you James and crew

Paul T.

Terrible experience would not recommend.
Basement windows leaked on first heavy rainfall, custom French doors not very custom and very low quality, third product never even installed.
After suggesting we would be happy to pay our balance when the work was completed we were threatened with a lien.
First installer had to be removed from the house due to abusive nature. Windows and doors were very late vs contracted date, windows had to be remade multiple times.

Not sure how much worse it could have been, would strongly suggest steering clear of Clera.

Jody T.

We recently purchased windows through James and the entire experience was fantastic from.start to finish. James was knowledgeable, friendly and seemed to genuinely care about helping us. He took the time to explain our options and answered all our questions with patience. Installation went smoothly and our windows look amazing.

Alison T.

Our entire experience with Clera Windows was a comedy of errors.
We ordered the four basement windows, inquired about a cover for a leaded window, and purchased an exterior opening 'custom' French door in March. Installation was promised in late May early June.
The actual installation date was early August.
The first attempt at installation of the doors was foiled due to the installers not knowing of, or having the equipment to cut the hole in the wall for the door?
The first windows had faulty paint, so had to be remade. We were not made aware of this until we asked... No Communication at all.
The second windows were the wrong size.
The installation crew was then advised by corporate ( a conversation I overheard on the phone) to 'install the windows anyway', which would have impacted our headers... they thankfully refused.
I was later told by James that they could have installed them and we never would have know they'd done it incorrectly. I believe this just was a very poor attempt on his part to leverage trust
The installation of the door:
The installer, who ended up being fired as he was insulting ,offensive and aggressive to myself and my husband, and almost caused a physical altercation in our home... the door was not installed that day.
New installer came, and despite the transition being backwards on the door, after much discussion it was installed. Clera were to 'build' a new transition to make it more aesthetically pleasing, and more of what we were expecting.
We're now in the middle of September and it's not complete.
We never got the glass protector for the leaded window ( we hadn't paid for it , but it just never materialized).
The installers who finally installed the window were outstanding.
They refused to do questionable work, and the work they did was pristine.
Long and short. DO NOT USE THESE PEOPLE.
They are not professional, pass the buck, don't take responsibility and have no business acumen or ethics at all. Terrible overall experience, despite the excellent contractors who completed our window instillation.
DON'T DO IT!!!

Alicia L.

James and his team did an outstanding job replacing all of our windows. From start to finish, James was incredibly helpful, guiding us through the entire process with patience and expertise. The installation crew was professional, efficient, and respectful of our home.

The quality of the windows is excellent, and the pricing was very fair.

Thank you, James, for your exceptional service and support!