Fox Plumbing Heating Cooling Electrical - Vernon, British Columbia

Michael

⭐⭐⭐⭐⭐

Fox Plumbing Heating Cooling Electrical exceeded all expectations! Michael and his team from Vernon, BC, provided truly top-tier customer service, showcasing remarkable patience and professionalism throughout the entire process. They went above and beyond to accommodate my parents, offering various payment options that suited their budget and financial concerns. Their thoughtful approach and reassurance ensured that my parents felt confident in receiving the best quality service, expert product knowledge, and fair pricing. It's rare to find a team that is both highly skilled and genuinely compassionate—Michael and his crew are exactly that. Highly recommended for anyone looking for dependable, customer-focused service!

sheldon A.

Almost a 4 rating as time line was not kept. That being said , it was no fault from Fox and Son., availability and delivery delay was the cause.
However , even though it was out side of their control, an extra level of service was provided to assist during the waiting period.
Shout out to Aaron on the service side. Major reason in the 5th star.
Once product was available, prompt installation was made , Dylan and his tech were friendly and courteous.
Thanks

Andrew B.

We had our furnace replaced with a dual fuel system to get the fortis rebate. Install was decent but their organizational skills are sub par. We had another HVAC company in to move a gas line and they showed us some code issues with fox’s furnace installation. Every single follow up appointment we have booked with them has had to be re scheduled. As soon as our free service agreement is over we will never be calling on them again. If you are looking for a reliable HVAC company there are much better options for people in kamloops. I regret getting them to replace our furnace.

Additionally, we had Fox move our laundry hookups and they recommended a pump to drain the washing machine rather than trench the concrete slab and hook up to the drain. Thats all good but when they installed the pump we ran the washer and it flooded first try and we could not get the pump to turn on when the washer was draining… we had to get a different plumber in to diagnose the issue and fix it… however that voided to warranty we would have had with fox.

At the end of the day we have worked with fox for almost a year and a half and all they have given us is disappointment.

Katerina S.

Cody came out to fix our A/C while we were traveling. He was communicative and called when he was on his way and then when he diagnosed our unit. He was friendly, knowledgeable and provided great service. He cleaned our unit and took temp measurements to ensure the unit was fixed and functioning well. He also suggested we use a thinner filter to allow more air flow to the unit. He took photos of everything and texted us while we were traveling and we're in and out of reception areas. Very happy with his service and with the end result! Highly recommend Cody to other for your A/C needs!

Daniel S. P. T.

This is a shout out to Paul the plumber, absolutely amazing guy. He was straight to the point, and got here quickly despite being on call today. Not only did he help out, but he gave us excellent service and even made us laugh. Highly recommend Paul if you need a plumber!!

Mike S.

We are so impressed with Fox and their whole team of professionals. They really know their stuff and work long and hard to complete the job in a timely manner. Electrician, Kevin, is highly skilled and personable and was able to explain the work and answer our questions. We hardly can believe that in a week they have installed a new high efficiency furnace (heater and air conditioner), cleaned all our vents, and upgraded our electrical box. Everything is working beautifully. We are ready for the summer heat. Thank you FOX Plumbing, Heating, Cooling, Electrical. We recommend you highly!

Ken H.

Very prompt, professional service. Our hot water heater needed help, but there were other items on our list that I thought we'd need to get done by other providers. The Fox rep stepped in and did it all quickly and thoroughly. We opted for a service plan that will have our HVAC and water system inspected and adjusted periodically. The price was 'up there' but the value received was more than satisfactory.

sightara

Plumber Paul was amazing! Despite the issue needing more than just plumbing and him not being able to do much, he still went over the top. He’s on call so he was home, but he was here in less than an hour. Would definitely recommend Plumber Paul for future issues!