Lacasse Building Solutions - Ottawa, Ontario

Rosemary C.

Lacasse was the company referred by my insurance company, for dealing with a small basement flood. I did not know anything about them, but soon learned that I was in very good hands. They expertly took charge, packed all my furniture and contents very carefully, and stored much of it in an outside pod, so that flooring could be removed and replaced, and some minor mold was dealt with through replacing drywall and spraying. I was super impressed with the thoughtful packaging of my delicate items by Tom and Ethan, including a lot of delicate glassware, and antiques; they dealt with them as though they were their own, and not a scratch or breakage occurred! Also super was the project management by Blake. The team even spotted additional flood damages that had not been originally obvious from the review by the insurance company, for which I am grateful. Their communications with me was super; there was not an important matter left unaddressed proactively by them, and if I had additional questions later on, I knew I could count on them for a quick response. All in all, this was the best company I could imagine handling my emptying out of my entire basement contents, storage, and replacement. I could not praise them higher; they are an exceptionally good company to deal with. One additional recollection: Blake even helped me find a solution to a dehumidifier problem I was having: definitely he went "above and beyond" normal service for customers.

Denyse V.

Lacasse Building Solutions has been amazing throughout our renovations. With a tight schedule, complete gut of the house and an addition, we were in a position to move back in the house within 3 months. Project started on time and finished on budget with monthly billing of the work that had been done. Our questions were answered promptly and issues were resolved in a timely fashion
Thank you to the team at LBS, special thanks to Eric, Tim and Paul

Catherine W.

The Lacasse team was considerate, very professional and demonstrated their expertise every day on the job. Very pleased with the new and improved rooftop terrace and thank you Tim and the team who showed excellent attention to detail and care of our home.

salah A.

Our experience with [LACASSE
BUILDING SOLUTIONS] has been nothing short of amazing!
During a difficult time, the company showed incredible professionalism and genuine care in assisting us. The team was extremely helpful, going above and beyond to offer their support without hesitation.
Their service was fast and efficient, and communication was always clear and smooth.
We are deeply thankful for their efforts and generosity, and we highly recommend this company to anyone looking for excellent and compassionate service.
Thank you so much!

Evan D.

Lacasse has now restored our house from major damage twice - once in the tornado in 2018 and once after the deluge in August 2023. Their work is of the highest quality. Their people are knowledgeable and highly professional, they pay attention to detail and they always clean up thoroughly when the job is done. Great customer service as well. Cant recommend them more highly.

Laine S.

I’ve had so many and such horrible experiences with big name contractors over the past few years, I was beginning to lose faith in humanity as a whole. Why could no one just be honest, do what they said they were going to do, when they said they were going to do it, deal fairly, and take accountability for their mistakes?

Then I was introduced to Pierre from Lacasse. In what was to me a crisis, Pierre and Nick and team were so kind. They really went out of their way to try and help, to provide advice, to help me find reasonable steps I could take within our budget, and ways I could save. They told me honestly what would be worth doing and what probably wasn’t worth doing in our situation. They accommodated my changing schedule, my changing needs, and my basket case of stress. They showed up when they said they would, they did what they said they would, they saved me money where they could, they were kind throughout, and they billed me for exactly what we discussed, even though we only had a verbal agreement.

In what has been one of the worst and most stressful experiences of my life, Lacasse really was a helping hand and a breath of fresh air. Not one headache, which I now realize is so rare in this industry. It was business to them, and a small job at that, but it really meant the world to me. They made me feel like they were just helping out a friend. Thanks for everything, guys, truly!

Jamie D.

I am writing to extend my heartfelt thanks and praise of Mark Hyndman of Lacasse, who was assigned as our project manager after the Barrhaven tornado July 13, 2023.

The key word here is "professional". I am so grateful to have had Mark Hyndman overseeing our case. His kind patience, knowledge and expertise always put us at ease. He has a keen eye and a smart mind for solutions on everything, and never loses his cool. You can trust in every question you ask him, he will give you the exact answer in a timely manner, and even goes above and beyond to keep his clients satisfied, happy, reassured and safe – always! It is also to note, he was particularly valuable when my sister suddenly passed away, I could count on him to be there to take care of things when my brain obviously wasn’t working properly.

I highly recommend Mark Hyndman of Lacasse, and commend him for his service on our case. As tornado victims, he made our horrific trauma go away every time we heard his voice on the phone, read his email, or saw his happy smiling "professional" face! 🙂 Respectfully

Lenka M.

I'm very satisfied with the work Lacasse Building Solutions and their contractors did in my condo. The work had been well planned and I appreciate it had been completed before I expected it. I also appreciate that all the steps of the project were well explained to me and some useful recommendations were provided.