Art Homes - Edmonton, Alberta

Kyle H.

Building a house from scratch is a complex and often stressful process, with many moving parts and factors beyond the control of both the builder and the buyer. Despite the challenges, I had a positive experience with Art Custom and their team.

There are many contractors involved in a custom build who don’t work directly for Art, so it’s natural that things can occasionally be missed. However, whenever we encountered issues, I truly appreciated the responsiveness and commitment from the team and particularly Deep (Sales Manager), Kiran (Operations Manager), and all the office staff, who worked diligently to resolve everything to our satisfaction. Their efforts made me feel valued as a customer.

To ensure the quality of the home throughout the process, I hired a professional inspector for each walk-through stage. Even the inspector was impressed with the craftsmanship and attention to detail. He remarked on how well the home was built.

Now that we've moved in, the finished product is nearly exactly what we envisioned for our retirement home. It truly feels like a custom-built house, offering almost unlimited possibilities for personalization. Since moving in three weeks ago, we've had a few minor issues, but Harjeet, the site manager, was quick to act and resolved them immediately.

Overall, while building a home is a lengthy and sometimes overwhelming journey, the team at Art Custom helped make it a smooth and rewarding experience. Our friends have all been impressed with the home, and we’re genuinely excited to spend our retirement in such a beautiful space.

Thank you to everyone at Art Custom for helping us bring our dream home to life.

Kyle

Baneet S.

Art Homes truly exceeded our expectations. Their attention to detail, quality craftsmanship, and clear communication throughout the project made the whole process stress-free. Every step was handled with care and transparency, and the final product speaks for itself. We’re so proud of our new home and grateful to have worked with such a professional team.

Ian S.

My wife and I worked with Art Homes to create our custom built forever home. This started a few years ago at the tail end of COVID. Fast forward 3 years later and I can finally write a review to summarize our experience from start to finish. I want this review to help others when making a decision to go with Art Homes.

The level of customization that Art Homes has available is endless, so you truly can pick what you want, from layout, to upgrades, like open to above, or deck size, to finishing the basement or making it a legal suite. Before going and making a decision, do your research. Know exactly what you want before going in and making any final decisions. Art Homes will get what you want, but it's up to you to know what works best for you. Keep in mind that every upgrade's price may seem ridiculous, but it's not just the rise in cost of materials, it's the cost for a short supply of trades people they contract to build the homes. We decided to go for the upgrades that would be significantly more costly in the future (structural changes like installing a garage floor drain or extending the deck depth). Knowing what you want will save you time since Art Homes is busy and email correspondence back and forth can take longer than you may anticipate. This being said, they were flexible in accommodating modifications well after indicated on the final contract.

There was some frustration along the way, but I will admit, there was a lot that was out of Art Home's control. COVID really was a challenge for everyone, and this impacted the home building industry. This delayed things, but I am understanding because there is a lot of moving parts in dealing with so many complex issues, like scheduling and permitting. I feel that Art Homes did communicate as professionally as they could.

After we took possession, there were many deficiencies. Some were more pressing than others, but I will say that, with many back and forth emails with warranty, Art Homes did eventually complete and fix every deficiency. Arman (Art Homes Owner), even admitted, that COVID had an impact and their warranty department could be better than it was. He did assign Jo Chalal to clear any outstanding deficiencies and he was really a breath of fresh air. He listened and helped us clear up a couple of really outstanding deficiencies. There were times that I wondered if they would ever be cleared, but just be patient, they didn't forget about you. I found that I had to stay persistent and on top of things. This is your home, so it won't all just fall into place. We had to work hard to make sure we got the forever home we wanted, and we got it.

All that being said, there is definitely room for improvement. If you chose to go with a custom build, I believe that there should be a certain level of guidance and support that help potential buyers who don't have the knowledge and understanding of the whole process. This could make it a much more pleasant experience so that there could be a lot more stress lifted from the client. From what I know now, I know I could go back and make a few tweaks, here and there.

Ultimately, my family and I are extremely happy to be in our forever home and I want to thank Art Homes and the entire team for their efforts!

Seema G.

Exceptional service from Art Homes. They exceeded our expectations with their professionalism, attention to detail, and quality of work. From start to finish, the process was smooth and stress-free. Highly recommend. Five stars isn't enough – We will consider them in future again.

Bienfait R.

ART HOME has been exceptional in building my new house. Their professionalism and attention to detail were impressive throughout the process. I'm thrilled with the final result and highly recommend ART HOME to anyone looking for quality craftsmanship.

Hari B.

I recently took possession of my newly built home in Arbours of Keswick and wanted to share my positive experience working with the ART team.

I worked with Inderdeep Sandhu (Deep), Area Sales Manager at the Keswick showhome. He made our decision to build with ART very easy. Deep's time and effort in clarifying our questions, even before we committed to buying, was impressive.

As we opted for a custom build, Deep's explanations of what was included and his valuable suggestions were crucial. He detailed the costs of each addition and communicated them clearly throughout the process. The ART team was accommodating of our requests to revise and fine-tune the plan, even during the build stages.

The construction took less than six months, and we were kept informed throughout. We appreciated the standard three visits and the additional opportunities to measure and check specifics. Niki and Roop, the site supervisors, were also fantastic.

Regarding interior selections, the quality of the standard items is very good, and I appreciate the openness to customization. The costs for upgrades were reasonable, and I never encountered resistance to any of my customization requests.

One area for improvement is the number of selections in the Design Centre. We also experienced some confusion regarding selections, but open communication resolved most issues.

I would recommend ART Homes to anyone seeking a custom home with high-quality standard selections. More importantly, for a Sales team that genuinely cares about your dream home and priorities, I highly recommend meeting Deep and the ART team.

Katelyn D.

The site supervisor by the name of Nicki is completely horrendous. We live next to an Art Homes Construction site. Numerous occasions we have had materials and garbage all over our property, trades parked and blocking our driveway.
Today we had materials once again all over our property, I simply asked her to move these items off my property. She is very confrontational, rude and harasses the surrounding home owners.
I don’t know how this woman holds a job, nor how this company has customers that want to build with them with such a rude employee.

Linda H.

When I moved here to Edmonton, My realtor and I researched and visited many prebuilt and almost finished homes. I didn't see any that were perfect for me. We looked through a variety of neighborhoods. We finally came upon Arbours of Keswick. We walked into one of Art Homes's show homes. I fell in love with the design, a beautiful, striking, award winning modern styled home. I knew then what the plan was. I was going to purchase a lot there and have Art Homes build me a custom home similar to this show home.

Having built 8 homes in the past in Vancouver, BC, I was familiar with the process. The first person my realtor and I met was Deep Sandhu in sales. We found him to be knowledgeable, conscientious, professional, and thorough. He knew the answers, inside out and backward, to all the questions we had. He is definitely the best at what he does. Deep was also quick to return any email I sent him. He took us around to all the available lots until I found the perfect one. When It was time to design the home, the surprising thing was that a lot of the finer details and upgrades were included in the Art Homes package. I was able to stay very close to budget. The Art Homes team, Tania and Niki were also very fair and helpful throughout the designing and building phase. Deep is still to this day, my go-to person I call for any information or help with anything regarding my home. I absolutely recommend Deep and The Art Homes team to build your new home. I love my new home.