Sussex Preferred Auto - Sussex, NB

Carly F.

I don’t even have the words to describe how grateful I am for this place! I was travelling to Norton from Moncton for work and I stopped for gas in Sussex when I discovered my gas gauge wouldn’t open — the cable connected to the lever by my feet had broken. A few people at the gas station tried to help me with no luck. I found this place on google and drove over. The place was busy with a parking lot full of vehicles, but they still jumped to help me out . David behind the desk came out to help me right away and used tools to try to open the gauge but it couldn’t work. Then, the owner Troy took my car in the shop right away and got up underneath the vehicle to release the gas gauge. There were so quick and kind to me and at the end did not charge me anything! I would have been stranded without them. I can’t recommend this place enough. I came back and told all my coworkers there’s no better place in this world to be a damsel in distress than Sussex, NB. Thank you Troy and David!!

Brody W.

If I could give less than a star I would, I’m writing this review just to help people who may take their vehicle to this shop in the future. To start this used to be an honest shop before the new fella took it over, the new guy is a dishonest and extremely manipulative individual, I took my Range Rover into the shop not knowing there was a new owner/management because they were as I said an honest shop and here’s the kicker they did the very same thing to a woman with the same vehicle as me about a month prior “shops talk” but continuing where I left off I needed a very simple procedure done, my coolant pump needed replaced it was leaking but was not overheating was just getting tired of having to buy coolant so I wanted it fixed this was the only issue with my vehicle and another shop checked it out prior to this incident, fast forward I get them to take it in for replacement and I get a call back 3 days later saying my head gasket is gone to explain that further they pressurized my system entirely to much and sent air into my head destroying my head gasket, then this guy tried to say it’s my fault for buying a Range Rover mind you the thing only has 170k and was garage stored and babied by its previous owner “as I said manipulative” sad part is he did it to another poor woman right before me and didn’t learn his lesson. It is gonna be taken to court but I wanted everyone to know about them and how the new owner is as a business man. Thank you for reading and I highly suggest you avoid this shop.

Pam G.

Thank you guys ! We were in a real pinch with our truck continually losing air in a tire, while pulling our trailer. It was so nice to know that it was only a leaky valve stem and you took care of the matter so efficiently and with great fairness and kindness as we did not have a scheduled appointment.
Much appreciated. The best auto service we have received in a long time .

Cheers.

Pam and Phil
WATERLOO 🇨🇦

BOB P.

Sussex Preferred Auto is owned and operated by Troy and he runs the best auto repair shop that I have ever dealt with. He is a hands on operator and I trust him totally. This is a rare quality in auto repair business. Troy goes out of his way to provide the best customer service and customer satisfaction. I wish you continued success for you and your “team”.

Lou L.

Had a bit of an emergency and live an hour away. Troy was able to get us in short notice and fixed us up in short time. It was very much appreciated, and costed less than we anticipated. It is a friendly place and I feel are very honest. Thank you Troy and staff for helping us out of a jam.

MrKJost

I’ve been taking my vehicles to Troy for 3 years now. He is the most fair and honest mechanic I’ve ever dealt with. He goes the extra mile to ensure the service he provides is right for you. 5 stars, would recommend to anyone. Thanks for all your hard work.

Bruce D.

Was in Sussex from out of town and a front brake capiler had nearly seized. Luckily Troy was able to squeeze me in on what was a very busy day so I didn’t have to worry about it seizing up while driving! Thank you Preferred Auto!!

Laura R.

The service and efficiency at Sussex Preferred Auto is hands down the best I’ve ever received! Ever! Troy is an incredible multitasker who is extremely pleasant and fair! Yes a fair mechanic!! Continuously blows my mind too lol I am a lifer because the service is outstanding!